Retail Rock Climbing Lead

About the Role

As the Climbing Lead, you will bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activating our in-store rock wall experience. You will drive engagement, training, and educational programs for both customers and teammates in all aspects of climbing. You are responsible for monitoring climbing activities, providing assistance to climbers, directing workflow, and overseeing the daily operations of the climb department under the direction of the Assistant Store Manager.

Responsibilities

• Drive the highest level of customer service within the department while engaging in behaviors aligned with the company’s service and selling standards.
• Bring to life the power of opinion by ensuring the customer experience includes product experts who provide consultative advice and demonstrate excellent product knowledge.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Supervise climb sessions.
• Uphold company standards for merchandise presentation, including floor sets, signing requirements, price changes, replenishment, recovery processes, and in-stock management.
• Assist the store management team with general supervision in the store, including opening and closing the store, performing Front End and Cash Office functions.
• Assist the manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.
• Communicate information to department guides regarding company initiatives, programs, and promotions.
• Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining company loss prevention standards and controls.
• Assist in creating, maintaining, and ensuring compliance with safety-related standard operating procedures for the building, service areas, climbing wall, and field.
• Ensure the safety and security of teammates, customers, and property per local regulations.
• Ensure all certifications are completed and up to date.
• Assist with training associates on company procedures and programs, including new associate training and cross-training current associates.
• Train and mentor new hires by sharing experience, knowledge, and best practices.
• Share timely feedback on projects, tasks, and deliverables.
• Manage team-building events at the rock wall with guides.
• Perform other tasks as assigned by management.

Leadership Competencies

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Requirements

• Flexible availability - including nights, weekends, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Climbing certification required
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements

Pay

Targeted pay range: $19.00 - $27.00 per hour. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered.

Benefits

DICK'S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.