Robotics Technician

About the role

The SA - Digital Automation Systems Operator works within designated Service Advantage Partner locations as the on-site Systems Operator. Operates and supports a variety of Partner-sold equipment at customer locations, generally within a specific geographic area. The role involves operating Modular Control Systems, Partner Structure, Client systems, and managing priorities and performance of automation systems in all daily activities. The Systems Operator demonstrates technical expertise and follows Partner-agreed Standard Operating Procedures while working with the Partner Support team to proactively identify issues impacting Operations and system performance. The overall function is to maximize automation systems’ operational output and efficiency while providing expert support.

Responsibilities

• Provides front-line operational support of client automation, robotic, 3D printing, workstation, and technology systems.
• Operates automated systems, software-based control systems, electrical and mechanical systems, and structures.
• Utilizes hands-on support with electro-mechanical aptitude and familiarity with Linux and command line to support client systems and products.
• Provides Partner-level direct communications and interaction with client vendor partners.
• Supports client’s key performance indicators, achieves maximum system uptime, and ensures overall client satisfaction.
• Performs system software updates per recommended client technical instruction.
• Troubleshoots and operates client systems to remediate issues and ensure high-level system performance.
• Collects and analyzes data, applies a systematic approach to reach conclusions, and makes appropriate decisions.
• Performs diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client’s automation systems.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Completes technical training on client systems as assigned and reviews all technical information pertaining to supported systems and products.
• Acts as a positive influence and champion within the team/organization, proactively seeking ways for process and operational excellence.
• Performs other duties related to Partner Support as assigned.

Requirements

• Associate degree or 4 years apprenticeship or equivalent experience/training in Robotics, Mechanical, Mechatronics, or Electrical fields.
• Serves as a role model with professional appearance and behavior.
• Experience and proficiency in automated systems and software-based controls, electrical and electronic principles.
• Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
• Knowledge of PLC (Programmable Logic Controller) programs and industrial PC literacy.

Preferred Qualifications

• Degree from a vocational school or college with a focus in Robotics, Mechanical, or Electronics fields.
• Demonstrated ability to multi-task and prioritize many different projects and workloads.
• Ability to work independently.
• A degree of physical dexterity and ability to stand for long periods of time.
• Effective communication (written and verbal) with peers, management, contractors, and vendors.
• Highly self-motivated, customer-centric, and focused on team success.

Skills

• Excellent working knowledge of electro-mechanical devices, automation systems, and technology applications.
• Expert knowledge of assigned client automation systems.
• Methodical approach to resolving problems.
• Strong interpersonal and verbal communication skills.
• Excellent customer service skills, including follow-up to ensure closure of issues.
• Ability to read and comprehend written technical information, such as site operations, technical manuals, and relevant publications.

Working Conditions

• Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.
• Variable shifts may be required to meet Partners’ needs; overtime may be necessary.
• Regular use of a laptop, software, and client test equipment.
• May be required to move objects on wheels up to 400 pounds and lift/carry objects weighing up to 50 pounds.
• Frequent stooping, bending, squatting, and kneeling to support client automation systems.
• Overnight travel may be required for training on vendor-specific equipment and devices.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and ongoing personal and professional development.

Location: Coppell, TX, United States. Full-time schedule.