Robotics Systems Engineer II, Tech Deployment

About the role

Join Amazon’s Robotics (AR) Technology Deployment team within Amazon Robotics (AR) organization to deploy innovative industrial robotics across North America’s fulfillment network. In AR TD, we have the unique role and privilege of deploying leading edge industrial robotics and customer fulfillment technologies across the North America Stores operations. We raise the bar on the speed, quality and cost of deploying industrial technologies at scale across North America, functioning as the field team who plan, execute and launch the technologies that our internal design and product strategy partners in A develop.

As a Systems Engineer in AR TD, you will be overseeing large scale project planning, installation, and launch of industrial automation technologies across Amazon’s growing Stores network. This field engineering position demands strong technical skills for deploying robotic equipment, including mechanical and electrical systems, network configurations, and software coordination. The ideal candidate has experience with complex electro-mechanical and network systems, large scale installations, and system troubleshooting. You will work with cross-functional partners across the Amazon Fulfillment Technology & Robotics engineering, safety, product strategy, software, supply chain, third-party installers, contracted deployment engineers, construction teams, and internal operations customer teams, functioning as the lead on-site project manager to provide technical oversight on installation of Amazon-designed automation equipment.

This Systems Engineer position is an individual contributor role, influencing and leading stakeholders from planning through go-live of each project. Project durations vary from a few days to several months each. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more. Relocation to Amazon Corporate offices in Seattle, Boston, Nashville or Austin will be required for the role.

Responsibilities

• Own multiple simultaneous deployments of a single technology across multiple sites or oversee multi-technology deployments within a single site; delivering within documented standards.
• Balance experience both in working with high-complexity industrial technologies, with complex, multi-dependency project management.
• Take independent initiative in improving system performance and handling end-to-end deployment.
• Drive continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and share engineering design improvements feedback to the hardware engineering and product teams, to simplify the installation.
• Manage the tactical deployment of large scale industrial automation technologies, ranging in technical complexity and product maturity from early alpha/beta to mature Generally Available.
• Own the tactical execution (onsite coordination of installation and acceptance testing) to achieve the target “go-live” date for each project assigned; delivering independently.
• Collaborate with hardware engineering, technical program managers, product managers, and internal customers including site maintenance and operations teams to convert technical requirements into refined deployment execution documents (schedules, Standard Operating Procedures, dependencies, etc.).
• Improve operational metrics and team processes through automation and optimization.
• Independently resolve difficult technical problems during deployment, considering operational burden and making appropriate trade-offs between time, quality, and resources.
• Create and improve standard work documents and operational guidebooks, and work towards automating or improving team processes.
• Influence internal and partner teams towards meeting team level goals.
• Develop subject matter expertise in one or more deployment domains.
• Mentor junior engineers and participate in technical assessment.
• Drive operational excellence initiatives with measurable results.

About The Team

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Tech Deployment (TD) within Amazon Robotics (AR). We are a smart, collaborative team of enthusiastic doers that work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day.

Within AR, we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. AR Tech Deployment are missioned with enabling the delivery of large scale automation technologies designed and manufactured by Amazon. The team is multi-disciplinary, and consists of Field Deployment Engineers, Controls Engineering, Design for Deployment, Product Single Threaded Leaders, and a Program Management Office team, who collaborate on enabling the delivery of new technologies and packaging solutions that delight our customers, and improve the safety, quality and costs within the Amazon fulfillment processes. The team is geographically located across four North America hub locations. The work we deliver directly impacts high priority goals set each year to our most senior leadership at Amazon.

Requirements

• Bachelor’s degree in Systems Engineering, Computer Science, or related field or relevant work experience.
• 5+ years experience in troubleshooting robotics systems or other complex mechanical-electrical or networked systems to resolve escalations including quality hand-off, live order testing, site acceptance testing, operational readiness testing, and monitoring system performance.
• 5+ years experience in project management related to the deployment, retrofits or technical maintenance of large-scale industrial robotics.
• 5+ years experience in use of project management and supply management tools/software including managing Bills of Material, deployment work instructions, and project task management.
• Experience working with technical drawings and/or reading CAD models (mechanical and electrical) for use in deployment, maintenance or support of large-scale industrial robotics.
• Demonstrated ability to work with PLCs, SCADA systems, and network infrastructure.
• Ability to travel domestically 75% or more of the year.

Preferred Qualifications

• MBA, or graduate degree in engineering or STEM field.
• 5+ years experience with machine Overall Equipment Effectiveness and Key Performance Indicator metrics tools (such as Tableau).
• Experience working with and managing third party vendors.
• Experience/certifications in Six Sigma, lean manufacturing and/or PMP.
• Excellent business communication skills and the ability to communicate effectively with both technical and non-technical stakeholders to leadership 2+ levels above.
• Experience working in a 24/7 production environment.
• Experience in industrial systems engineering, such as building designs including conveyance and industrial robotics.
• Experience in building Capital Appropriation Requests for projects exceeding $10M.
• Practical understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP).

Pay

Base salary ranges by location (USD annually):

• Massachusetts (North Reading, Westboro): $104,500 – $160,000
• Tennessee (Nashville): $99,300 – $160,000
• Texas (Austin): $104,500 – $160,000
• Washington (Bellevue, Seattle): $104,500 – $160,000