Robotics Service Technician (US travel / field service)

Are you ready to embark on an extraordinary journey into the realm of robotics and AI?LionsBot is revolutionizing the future with cutting-edge technology that is redefining industries worldwide. As a global leader in robotic solutions, we empower our team to push boundaries, explore uncharted territories, and shape the world of tomorrow.At LionsBot, you'll collaborate with brilliant minds, drive meaningful impact, and be at the forefront of a thrilling transformation. Step into a world of endless possibilities, where your ideas become reality, and together, we make a roaring difference. Seize this opportunity to ignite your career with us and be part of the revolution that will shape the future! Our Robotics Service Technicians partner with our US customers to assist with all technical and servicing situations to ensure top client satisfaction. These field professionals travel regularly (80%+) within the United States.Qualified candidates residing in the Dallas - Fort Worth Metroplex will be considered first. ESSENTIAL RESPONSIBILITIES (not exhaustive)Traveling to customer sites regularly as well as providing remote technical customer supportWorking out of the US Office (currently in Carrollton) when not travelingProviding technical support for onsite sales trials, demonstrations, and deploymentsCommissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibrationTraining and certifying customers in use of robotsProviding technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customersCollaborating with the internal Engineering teams for troubleshooting and resolutionDocumenting service situations and outcomes for each onsite visit, customer calls, and/or emailsRetaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction Our Robotics Service Technicians travel (by driving and flying) to customer sites across the United States regularly along with communicating through emails, phone calls, and virtual meetings are all continual responsibilities of this role. These professionals liaise between our internal teams and our clients to develop the best solution for all parties while documenting pertinent details for customer recordkeeping to support the decided-upon resolutions.This is an individual contributor role reporting to our US Service Manager. MINIMUM REQUIREMENTSBachelor’s Degree in the robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study2+ years of working experience in electrical, electronic, or mechanical fields1+ years of professional experience performing customer service in-person and/or remotelyPrevious working experience leading adult trainingAbility to regularly travel throughout North America (80%+)Ability to lift 60 pounds on a regular basisHolds a valid Driver’s LicenseHas an insured reliable vehicle (to travel to local customer sites)Currently authorized to work in the United States for any employerSuccessfully fulfill pre-employment onboarding requirements including background checks for criminal and motor vehicle records PREFERRED QUALIFICATIONSFirm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagramsPrior experience in technical sales and/or technical after-sales supportProven work history of creating strong business relationshipsStrong verbal and written communication skillsResourceful and creative problem-solverAble to work successfully independently as well as part of an agile teamEager to learn with a customer-centric approachDetail oriented and high organizational skills Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes full potential. LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.