Robotics Service Technician (field service - US traveling)

About the Role

Our Robotics Service Technicians partner with our US customers to assist with all technical and servicing situations to ensure top client satisfaction. These field professionals travel regularly (80%+) within the United States, working from a residential office when not traveling.

At LionsBot, you'll collaborate with brilliant minds, drive meaningful impact, and be at the forefront of a thrilling transformation in robotics and AI. Step into a world of endless possibilities, where your ideas become reality, and together, we make a roaring difference.

Responsibilities

• Travel to customer sites regularly as well as provide remote technical customer support
• Provide technical support for onsite sales trials, demonstrations, and deployments
• Commission robots on-site: map creation/design, cleaning zones programming, testing, and functional calibration
• Train and certify customers in the use of robots
• Provide technical services and troubleshooting support (onsite and remote) for all customer inquiries and faults
• Collaborate with internal Engineering teams for troubleshooting and resolution
• Document service situations and outcomes for each onsite visit, customer call, and/or email
• Retain subject matter expertise with the latest cleaning robot technology to enhance customer satisfaction

Requirements

• Bachelor’s Degree in robotics/mechatronics, electrical, electronic, mechanical, information technology, or equivalent focus of study
• 2+ years of working experience in electrical, electronic, or mechanical fields
• 1+ years of professional experience performing customer service in-person and/or remotely
• Previous working experience leading adult training
• Ability to regularly travel throughout North America (80%+)
• Ability to lift 60 pounds on a regular basis
• Holds a valid Driver’s License
• Has an insured reliable vehicle (to travel to local customer sites)
• Currently authorized to work in the United States for any employer
• Successfully fulfill pre-employment onboarding requirements including background checks for criminal and motor vehicle records

Preferred Qualifications

• Firm technical knowledge/experience with diagrams, engineering schematics, and/or electrical diagrams
• Prior experience in technical sales and/or technical after-sales support
• Proven work history of creating strong business relationships
• Strong verbal and written communication skills
• Resourceful and creative problem-solver
• Able to work successfully independently as well as part of an agile team
• Eager to learn with a customer-centric approach
• Detail-oriented and highly organized