Robotics Service Manager

Job Description

The Robotics Service Manager is responsible for leading the execution and continuous improvement of Stäubli Robotics service operations across North America. This is not just a coordination role—it is a leadership position focused on delivering world-class service experiences, optimizing team performance, and driving customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering, Mechatronics, Automation, Electrical, Mechanical, Manufacturing, or a related field; equivalent experience will also be considered
• 5+ years of experience in field service, technical service, engineering operations, or a related industrial environment
• 2+ years of leadership experience managing technical teams, field service personnel, or service operations
• Experience in robotics, industrial automation, mechatronics, electromechanical systems, or a comparable technical environment
• Strong troubleshooting, analytical, and problem-solving skills with the ability to support structured issue resolution
• Strong communication and customer management skills, including the ability to handle escalations professionally
• Ability to read and interpret technical documentation, including mechanical drawings, electrical diagrams, and service procedures
• Proficiency with Microsoft Office and experience using CRM, ERP, or related business systems
• Ability to lift, push, pull, and carry objects up to 25 pounds

Preferred Qualifications

• Experience managing service KPIs, budgets, utilization, or service-related financial reporting
• Knowledge of preventive maintenance programs, spare parts planning, and aftermarket service offerings
• Experience supporting customer-facing service organizations in industrial equipment, automation, or robotics businesses

Additional Information

• Physical Requirements: Periods sitting at a desk and working on a computer, must be able to lift, push, pull, and carry objects, must be able to lift up to 25 pounds at times, dexterity and accuracy as needed to operate equipment
• Work schedule: Willingness to travel as required both domestically and internationally (up to 15%)

Reports to

Robotics Local Head of Services NA