Robotic Service Engineer III

Possession and Requirements

• Advanced organizational, communication, problem-solving, multitasking, and time management skills.
• Proficient in all relevant Fronius processes and advanced welding automation systems.
• Prior team leadership and advanced technical troubleshooting experience strongly preferred.
• Possess a valid U.S. Passport or have the ability to obtain one.
• Must have and maintain a valid USA driver's license.
• Must have one or more of the following:
  • An Associate Degree from an accredited educational institution in Mechanical and Electrical Technology.
  • Military certification in Mechanical Electrical Technology.
  • 5-10 years of Mechanical and Electrical Maintenance experience.
  • Bachelor Degree in Science Engineering from an accredited educational institution in Electrical, Mechanical or Welding.
  • 5 years of work experience in the electronic field with primary duties to diagnose and repair electronic devices.
• Regular travel.
• Fluency in speaking and writing the English language. Spanish and/or German desired but not required.
• Basic understanding of welding.
• Able to read electrical wiring diagrams, mechanical drawings, and flow/pressure diagrams.
• Able to troubleshoot basic software programming and ladder logic.
• Proper use of electrical and mechanical tools and test equipment.
• Proficient with all core Microsoft office products (Word, PowerPoint, Excel, Outlook).

Additional Tasks, Responsibilities, And Requirements

• Provides advanced support for complex automation installations.
• Oversees major installations.
• Conducts advanced level training.
• Acts as primary technical expert of Fronius USA Automation service personnel.
• Diagnostics electronic, electro-mechanical, and advanced robotic issues.
• Led automation service personnel, including training, scheduling, and proficiency documentation.
• Covers in-house demonstrations and application work to automation service team.
• Maintains calibration standards and supports application tasks in the lab.
• Assists Automation Manager in interviewing service candidates.

Tasks And Responsibilities

• Presents demonstrations and conducts training in handheld automation systems, both in-house and at trade shows.
• Installs systems for customers and reports all installations through the CRM RESCO application.
• Certifies customer operators and ensures maintenance personnel are fully trained on equipment purchased.
• Reports after-sales and warranties through the CRM RESCO application.
• Documents all customer work through the CRM RESCO application.
• Maintains the Houston facilities to always ensure good working order and customer-presentable conditions.
• Maintains automation rental equipment to ensure operational condition.
• Maintains customer service records in CRM.
• Maintains automation service documents for all USA automation installations and upcoming installations.
• Diagnoses electronic and electro-mechanical issues.
• Repairs damaged components, including electronic boards, motors, computers, and welding equipment.
• Promotes and supports the "Fronius Way" philosophy.
• All other duties as assigned by management.

Benefits

• A flexible work schedule with hybrid options.
• PTO available immediately plus 11 paid holidays.
• Employer matched 401(k).
• Medical, Dental, and Vision covered 100% for employees.
• 50% company paid Medical, Dental, and Vision for your family.
• Employee Assistance Program.
• Short-Term and Long-Term Disability.
• Flexible Spending Accounts for Health Care and Dependent Care.