Robotic Automation Engineer II

Responsibilities

• Independently commission complex laboratory automation systems, including robotic arms, scheduling software, and integrated third-party laboratory devices
• Serve as a technical resource for peers and drive customer success across life sciences client base
• Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) for complex systems with minimal external assistance
• Configure and troubleshoot automation hardware and integrated devices through firmware operations and device-level diagnostics
• Write and maintain automation software in C#, including scheduling scripts, device drivers, and integration hooks
• Configure and operate a range of robotic platforms, including SCARA robots and articulated robotic arms from manufacturers such as Kuka and Denso; adapt to diverse hardware configurations across customer deployments
• Participate in system design reviews and cross-functional technical meetings to identify risks and provide engineering feedback
• Create and maintain technical documentation for deployed systems, configurations, and resolved issues

Customer Success

• Deliver standard and complex system training to customer teams, covering both hardware operation and software application, with minimal guidance
• Proactively manage customer relationships by addressing concerns and ensuring satisfaction throughout the project lifecycle
• Manage stakeholder expectations and facilitate cross-functional collaboration to drive project success
• Translate complex technical topics into clear, accessible communication for diverse customer audiences, from bench scientists to IT and facilities teams

Qualifications

• Demonstrated technical depth and a track record of independently owning complex deployments in laboratory or industrial automation environments
• Bachelor's degree in a technical discipline (Computer Science, Robotics, Mechanical Engineering, Biomedical Engineering, or related field) and 4+ years of relevant experience; or Master's degree and 3+ years; or Associate's Degree and 6+ years
• 4+ years of hands-on experience deploying, configuring, or supporting laboratory automation or industrial robotics systems
• Experience working with lab automation platforms such as HighRes, Thermo Fisher, Hamilton, Beckman Coulter, Tecan, or similar
• Proficiency in C# or another object-oriented programming language
• Demonstrated ability to independently lead complex technical deployments with minimal supervision
• Experience configuring and troubleshooting robotic systems at the hardware and software level
• Strong diagnostic and problem-solving skills across hardware, software, and network layers
• Exceptional written and verbal communication skills across diverse audiences
• Ability to travel up to and sometimes exceeding 40% annually at client locations domestically and internationally
• Current driver's license and valid passport
• Personal transportation for regional travel
• Comfortable working in laboratory and technical environments
• Capable of lifting up to 25 pounds and standing for extended periods

PREFERRED

• Experience with laboratory automation scheduling software (e.g., Cellario, Momentum, Green Button Go, or equivalent middleware platforms)
• Experience with scripting, driver development, or device integration for laboratory automation systems
• Hands-on experience with SCARA robots or articulated robotic arms from manufacturers such as Kuka, Denso, Universal Robots, or similar
• Background in customer-facing technical delivery roles (field service, deployment engineering, applications support)
• Familiarity with networking protocols (TCP/IP) and serial communications
• Experience with firmware-level device configuration and troubleshooting
• Experience contributing to or leading cross-functional technical meetings
• Mentorship or peer development experience
• Strong organizational and project management abilities