Roaster Engagement Manager

About the role

The role is that of a Roaster Engagement Manager at Algrano, a Swiss tech-focused coffee startup. This temporary position is for 12 months and is available remotely in either South America or North America.

Responsibilities

• Engage with coffee roasters across Europe and US, sharing how Algrano’s platform can transform the way they source coffee.
• Serve as an ambassador for Algrano’s mission, connecting with quality-driven and transparency-focused roasters and providing insights and expertise to shape the future of coffee sourcing.
• Establish relationships with roasters through seamless onboarding, strategic outreach, and market intelligence.
• Lead the integration of new roasters introduced via the seller network, ensuring successful onboarding.
• Actively engage with European and US roasters by identifying pain points and providing tailored solutions.
• Develop and present regular analyses on roaster requirements, contributing to the strategic priorities and upcoming initiatives for the broader Commercial Team.
• Execute tasks related to onboarding roasters to the Algrano platform and stay on schedule for shipment timelines.

Requirements

• Deep intellectual curiosity and cognitive agility to quickly master complex trading systems, agricultural logistics, and global supply chains.
• Brief background in the coffee industry is a plus, but 3-5 years of experience inside roastery operations is highly advantageous.
• A deep understanding of multi-sided marketplaces (B2B or B2C).
• Experience balancing supply and demand, managing platform offers and banners, and minimizing friction between buyers and sellers.
• A strong affinity for numbers and solid data analytics background.
• A university degree in a relevant field (e.g., Business, Supply Chain, Economics, or Technology) or a proven track record of hands-on success within the industry.
• Fluency in English.

Qualifications

• Customer Advocate: Places the customer at the heart of every decision, empathizing with user pain points, and translating these into seamless, value-driven marketplace experiences.
• Cross-Team Collaboration: Navigates the intersections of diverse departments, bridges gaps between Product, Engineering, Marketing, and Growth, and translates complex challenges into clear business impact.
• Entrepreneurial Mindset: Builds operational structures from scratch, overcomes complex implementation hurdles, and distills intricate systems into simple, actionable logic.
• Down-to-Earth Ambition: Resonates with Algrano’s core values, dreams big, maintains fierce ambition for growth, and remains humble, collaborative, and approachable in all circumstances.