Roark Key Holder- San Fransico

Areas of Responsibility

• Execute standard store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Management.
• Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
• Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
• Open and Close the store following standard operating procedures for this process.
• Able to engage with new customers and build immediate and lasting rapport.
• Personalize customer connections by providing highest level of hospitality and customer service.
• Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high stress situations.
• Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion.
• Ensure the retail floor is always clean and presentable.
• Maintain store concepts & visual standards.
• Assist with back of house duties including receiving and placing product.

Qualifications

• A minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
• Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors.
• Computer skills to include operating POS sales (Shopify).
• Bachelor's Degree preferred.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills.
• Shows elevated communication skills and can tailor style to suit the audience.
• Innate guest centric mindset.
• Ability to engage with new customers and build immediate and lasting rapport.
• Strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, organizational abilities.
• Creative and adaptable team player with a winning and positive attitude.
• Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high stress situations.
• Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion.
• Ensure the retail floor is always clean and presentable.
• Maintain store concepts & visual standards.
• Assist with back of house duties including receiving and placing product.
• A positive, outgoing, high energy, entrepreneurial, sales focused attitude.
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs.

Compensation

We are committed to offering our employees a challenging and rewarding work environment, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:

• Part Time Benefits
• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Bonus Program Eligibility
• Comped yearly product from all Archipelago brands
• 401k and 401k employer matching