Roark Key Holder - Boulder

Areas of Responsibility

• Execute standard store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Management.
• Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
• Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
• Open and Close the store following standard operating procedures for this process.
• Engage with new customers and build immediate and lasting rapport.
• Personalize customer connections by providing highest level of hospitality and customer service.
• Independently problem solve and resolve customer issues while maintaining a calm composure, even in high stress situations.
• Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion.
• Maintain the retail floor clean and presentable.
• Assist with back of house duties including receiving and placing product.

Qualifications

• Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
• Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors.
• Computer skills to include operating POS sales (Shopify).
• Bachelor's Degree preferred.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills.
• Shows elevated communication skills and can tailor style to suit the audience.
• Innate guest centric mindset.
• Ability to engage with new customers and build immediate and lasting rapport.
• Strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, organizational abilities.
• Creative and adaptable team player with a winning and positive attitude.

Benefits

• Full Time Benefits
• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• 401k and 401k employer matching
• Bonus Program Eligibility
• Blue Shield Medical, Dental, and Vision benefits
• Company paid Life Insurance
• Paid time off accrued annually

Compensation

We are committed to offering our employees a challenging and rewarding work environment, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:

• Full Time Benefits
• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• 401k and 401k employer matching
• Bonus Program Eligibility
• Blue Shield Medical, Dental, and Vision benefits
• Company paid Life Insurance
• Paid time off accrued annually

The hourly rate range for this position is $18.00 - $20.00; the hourly rate is based on the experience that you bring to the position.