Roadside Service Technician - Massey Cadillac of Orlando (North)

Massey Cadillac of Orlando is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way—from how we treat our guests, take pride in our work, and share opportunities for employees to grow as we grow.

About the role

The Roadside Technician provides mobile vehicle assistance and light repair services to customers in need of roadside support. This role delivers exceptional customer service while performing basic diagnostic, maintenance, and emergency services safely and efficiently at customer locations.

Responsibilities

• Respond to roadside assistance calls in a timely and professional manner.
• Perform basic vehicle services including battery testing and replacement, tire changes, jump-starts, lockout assistance, and minor repairs.
• Diagnose and assess vehicle issues to determine appropriate solutions or towing recommendations.
• Operate and maintain company vehicles, tools, and equipment in accordance with safety standards.
• Communicate effectively with customers regarding service needs, repair options, and vehicle conditions.
• Complete service documentation, work orders, and customer records accurately and promptly.
• Maintain a high level of customer satisfaction by providing courteous and efficient roadside support.

Requirements

• Previous automotive technician, roadside assistance, or mechanical experience preferred.
• Basic knowledge of vehicle systems, diagnostics, and light repair procedures.
• Strong customer service and communication skills with the ability to remain professional in stressful situations.
• Ability to work independently and make sound decisions in the field.
• Ability to lift, carry, and maneuver automotive equipment and components as required.
• Availability to work flexible schedules, including evenings, weekends, and emergency response situations as needed.
• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Benefits

• $0 health plan premiums for Technicians based on tenure.
• Medical, Dental, Vision, HSA, and 401k with matching.
• Paid time off and paid training.
• Special benefits for purchasing and leasing a car.
• Personal Automotive Concierge Service.
• Career path from entry level to top level with internal promotions and award-winning training (Training Magazine Top 125, Brandon Hall Awards).

Pay

$25.00 to $28.00 per hour

Schedule

• Full time
• Monday through Saturday availability
• Sundays off