Roadside Assistance Driver - Tow (60843)

About the role

The Roadside Service Tech I‑Tow provides safe, best‑in‑class roadside solutions for AAA members while ensuring positive member experiences and meeting performance and satisfaction standards. Technicians respond to member requests within a given ETA, ensure personal and member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, perform vehicle lockouts, and deliver other related services. They provide minor mechanical assistance (if trained and equipped) to get the member’s vehicle back on the road; if unsuccessful, they tow disabled vehicles to repair facilities or member‑requested destinations, promote AAA products and services, and ensure complete resolution of member issues.

Responsibilities

• Accepts calls and responds to Dispatch or members with an ETA to the destination.
• Locates members, greets them, and manages their emotional state (calming angry members, reassuring anxious ones) while handling the technical aspects of the situation.
• Assesses scene safety on arrival to ensure the vehicle is in a safe location for service without endangering the member or companions.
• Provides efficient minor mechanical assistance (if trained and equipped) and towing service:
  • Makes a preliminary determination of the best course of action based on all collected information.
  • Asks for assistance when unsure about a situation.
  • Provides battery boosts following all safety procedures.
  • If towing is required, safely tows vehicles per Club policies, AAA towing manual guidelines, or manufacturer specifications.
• Maintains AAA’s high standard of service and image:
  • Maintains service vehicle and equipment in good, safe working order (conducts safety checks).
  • Maintains inventory of tools and products to complete all service calls.
  • Follows all traffic and motor vehicle laws and safety procedures to avoid injury, crashes, and damage.
  • Maintains a professional image (self and vehicle) to positively represent the AAA brand.
  • Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if the vehicle is towed (per Club policies).
• Operates the in‑vehicle MDC computer to receive and update call information.
• Collects Club revenue through cash and credit cards accurately based on services rendered.
• Safeguards confidential information and follows proper paperwork guidelines per Club policies.
• Promotes AAA products and services:
  • Educates members on AAA battery replacement service and refers calls to appropriate technicians.
  • Promotes other AAA products and services.
  • Works with Dispatch to get members to intended destinations (hotel, airline reservations, rental car).
• Works independently with little face‑to‑face contact with other service team members.
• Remains flexible to work a variety of shifts covering 24/7 operations.
• Takes special care to prevent damage and injury when locating ideal securing points and responding to changing vehicle dynamics while towing.
• Supports various fleet locations based on business needs, including nights, extended hours, weekends, and holidays.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED required.
• At least 21 years of age required.
• Post‑secondary training in automotive mechanics and familiarity with electrical troubleshooting preferred.
• Active, valid driver’s license issued by only one state or jurisdiction required.
• Must satisfactorily pass a motor vehicle record check during pre‑hire screening and periodically during employment in accordance with policy.

Pay

Hourly range: $22.00 – $24.75. Base pay may vary based on job‑related knowledge, skills, shift differentials, and experience. Annual bonuses are offered; certain roles are eligible for additional monthly and/or quarterly incentive compensation.

• Overnight shift differential: +$2.75/hour for hours worked between 10 pm and 6 am.
• Evening shift differential: +$1.75/hour for hours worked between 6 pm and 10 pm.
• Weekend shift differential: +$1.00/hour for weekend hours.
• Differentials can be combined.

Schedule

Shift: Monday, Wednesday–Saturday, 10:30 am – 7:00 pm. Must be flexible to cover nights, extended hours, weekends, and holidays as business needs require.

Benefits

• Medical coverage with employer contributions covering up to 93% of premium cost, plus dental and vision options.
• 6% company match on 401(k) contributions, fully vested and contributed every pay period.
• Paid time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually.
• Free AAA membership.
• Insurance discounts.
• Travel commission refund.
• Up to $625 in Wellness Incentives.
• Up to $6,000 in tuition reimbursement.
• Additional perks and employee/membership benefits.

Why AAA Northeast

Career Growth: Ongoing world‑class training and proven career paths provide opportunities to develop expertise and advance within the organization.

Trusted Legacy: Over 120 years of service excellence, protecting members, employees, and their families.

Future‑Focused: New business offerings and increasing digital presence drive innovation to sustain long‑term success.