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Jobs · Management · New York

Roadside Assistance Driver - Tow (60353)

AAA Northeast · New York, NY · 1 mo ago
Management$24–$27/hrFull-time

About the role

The Roadside Service Tech I–Tow provides safe, best-in-class roadside solutions for AAA members while ensuring positive member experiences and meeting performance standards and satisfaction targets. Responsibilities include responding to member service requests within an assigned ETA, prioritizing personal and member safety, securing vehicles, educating members on vehicle issues, performing jump starts, replacing flat tires, providing vehicle entry, and offering minor mechanical assistance when trained and equipped to get vehicles back on the road. If towing is required, the technician safely transports disabled vehicles to repair facilities or other member-requested destinations, promotes AAA products and services, and ensures complete resolution of member issues.

Responsibilities

  • Accept calls and respond to Dispatch or members with an ETA to destination
  • Locate members and greet them, addressing emotional needs (e.g., calming anger, reassuring fear or anxiety) in addition to handling technical aspects
  • Assess scene safety on arrival to ensure the vehicle is in a safe location and avoid endangering members or traveling companions
  • Provide efficient minor mechanical assistance and towing service, making preliminary determinations based on collected information and requesting assistance when unsure
  • Perform battery boosts following all safety procedures; if towing is required, safely tow vehicles per Club policies, AAA towing manual guidelines, or manufacturer specifications
  • Maintain AAA high standards of service and image by keeping service vehicles and equipment in safe working order, conducting safety checks, and maintaining tool and product inventories
  • Follow traffic and motor vehicle laws and safety procedures to prevent injury, crashes, and damage; maintain a professional image to positively represent the AAA brand
  • Follow temporarily repaired vehicles to ensure member safety or transport members to their destination if the vehicle is to be towed, per Club policies
  • Operate the vehicle MDC computer to receive and update call information; collect Club revenue accurately via cash and credit card based on services rendered; safeguard confidential information and follow proper paperwork guidelines
  • Promote AAA products and services, educate members on AAA battery replacement services, refer calls to appropriate technicians, and work with Dispatch to help members reach intended destinations (e.g., hotels, airline reservations, rental cars)
  • Work independently with minimal face-to-face contact; maintain flexibility to cover a 24/7 operation across varied shifts
  • Take special care to prevent damage and injury when locating securing points and respond to changing vehicle dynamics while towing
  • Support various fleet locations based on business needs, working nights, extended hours, weekends, and holidays

Qualifications

  • High School Diploma or GED required
  • At least 21 years of age required
  • Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting preferred
  • Active and valid driver’s license issued by only one state or jurisdiction required
  • Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment per policy

Pay

The pay range for this position is $24.00 – $27.00 per hour. Base pay may vary depending on job-related knowledge, skills, shift differentials, and experience. Annual bonuses are offered to employees, and certain roles are eligible for additional monthly and/or quarterly incentive compensation.

Benefits

  • Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options
  • 6% company match on 401(k) retirement plan contributions, fully vested and made every pay period
  • Three weeks’ vacation, 12 holidays, 8 sick days, and 48 hours of volunteer time annually
  • Additional perks including free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, and up to $6,000 in tuition reimbursement

Schedule

Sunday–Thursday, 2:00 pm – 10:30 pm

Shift Differentials

  • $2.75 per hour for overnight shifts (10:00 pm – 6:00 am)
  • $1.75 per hour for evening shifts (6:00 pm – 10:00 pm)
  • $1.00 per hour for weekend hours
  • Differentials can be combined

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