Roadside Assistance Driver - Flatbed (60555)

About the role

The Roadside Service Tech Flatbed is responsible for providing safe and best‑in‑class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle.

Responsibilities

• Accept calls and respond to Dispatch or members with an estimated time of arrival (ETA) to destination.
• Locate members, greet them, and address their emotional state (e.g., calming an angry member, reassuring a fearful or anxious member) while handling the technical aspects of the situation.
• Assess scene safety on arrival to ensure the vehicle is in a safe location for service.
• Provide efficient minor mechanical assistance (if trained and equipped) and towing service: ask probing questions to diagnose breakdowns, determine the best course of action, request assistance when unsure, provide battery boosts following safety procedures, and safely tow vehicles per Club policies, AAA towing manual, or manufacturer specifications.
• Maintain AAA’s high standard of service and image: keep service vehicle and equipment in safe working order, conduct safety checks, maintain tool and product inventory, follow traffic and motor vehicle laws and safety procedures, maintain a professional image, follow temporarily repaired vehicles to ensure member safety or transport members if the vehicle is to be towed.
• Operate the vehicle MDC computer to receive and update call information.
• Collect Club revenue accurately via cash and credit cards for services rendered.
• Safeguard confidential information and follow proper paperwork guidelines per Club policies.
• Promote AAA products and services: educate members on battery replacement service, refer to appropriate technicians, promote other AAA offerings, and work with Dispatch to get members to their intended destinations (hotel, airline reservations, rental car).
• Work independently with little face‑to‑face contact, be flexible to cover a variety of shifts for 24/7 operation.
• Take special care to prevent damage and injury when locating ideal securing points and responding to changing vehicle dynamics while towing.
• Perform under pressure in busy circumstances, various traffic and weather conditions.
• Other duties may be assigned.

Qualifications

• High School Diploma or GED required.
• At least 21 years of age required.
• Post‑secondary training in automotive mechanics and familiarity with electrical troubleshooting required.
• Active and valid driver’s license issued by only one state or jurisdiction required.
• DOT card required pre‑hire and as a current employee within 1 year.
• Satisfactorily pass a motor vehicle record check during pre‑hire screening and periodically during employment per policy.

Benefits

• Award‑winning medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Wellness program and financial benefits including a 6% company match on 401(k) retirement plan contributions.
• Paid time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually.
• Additional perks: free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6,000 in tuition reimbursement, and more.

Pay

• Base pay range: $22.00 – $24.75 per hour (actual offer may vary based on job‑related knowledge, skills, shift differentials, and experience).
• Annual bonus opportunities; certain roles eligible for additional monthly and/or quarterly incentive compensation.
• Shift differentials (can be combined):
  • +$2.75 per hour for overnight hours (10 pm – 6 am).
  • +$1.75 per hour for evening hours (6 pm – 10 pm).
  • +$1.00 per hour for weekend hours.

Schedule

Shift: Sunday – Thursday, 6:30 AM – 3:00 PM.