Roadside Assistance Driver - Flatbed (60533)

About the role

The Roadside Service Tech Flatbed is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle.

Responsibilities

• Accept calls and respond to Dispatch or members with ETA to destination.
• Locate members and greet members to take action, as necessary, to deal with their emotional state (e.g., calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation.
• Assess the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Provide efficient minor mechanical assistance (if trained and equipped) and towing service: ask probing questions to help diagnose probable causes of breakdowns; make a preliminary determination of the best course of action based on all information collected; ask for assistance if unsure about a certain situation; provide battery boost as appropriate; follow all safety procedures.
• If