Roadside Assistance Driver - Flatbed (59882)

About the Role

Provide safe, best-in-class roadside solutions for AAA members while ensuring positive member experiences in a tow or flatbed vehicle. Respond to member requests within the given ETA, ensure personal and member safety, and deliver services such as jump starts, flat-tire replacement, and minor mechanical assistance to get vehicles back on the road. If towing is required, transport disabled vehicles to repair facilities or member-requested destinations. Promote AAA products and services, resolve member issues, and meet club performance standards for go rates and membership satisfaction.

Responsibilities

• Accept calls and respond to Dispatch or members with ETA to destination.
• Locate and greet members, addressing their emotional state (e.g., calming or reassuring) while handling technical aspects of the situation.
• Assess scene safety upon arrival to ensure the vehicle is in a secure location for service.
• Provide efficient minor mechanical assistance (if trained and equipped) and towing service:
  • Diagnose probable causes of breakdowns through probing questions.
  • Determine the best course of action; seek assistance if unsure.
  • Perform battery boosts following safety procedures.
  • Safely tow vehicles according to Club policies, AAA towing manual guidelines, or manufacturer specifications.
• Maintain AAA’s high standard of service and image:
  • Keep service vehicle and equipment in safe working order (conduct safety checks).
  • Maintain inventory of tools and products to complete all service calls.
  • Follow traffic laws and safety procedures to avoid injury, crashes, or damage.
  • Uphold a professional image (self and vehicle) to positively represent the AAA brand.
  • Follow temporarily repaired vehicles to ensure member safety or transport members if the vehicle is towed (per Club policies).
  • Operate in-vehicle MDC computer to receive and update call information.
  • Collect revenue accurately via cash or credit cards based on services rendered.
  • Safeguard confidential information and follow proper paperwork guidelines.
• Promote AAA products and services:
  • Educate members on AAA battery replacement service and refer calls to appropriate technicians.
  • Promote other AAA products and services.
  • Work with Dispatch to assist members with travel arrangements (e.g., hotel, airline reservations, rental cars).
• Work independently with minimal face-to-face contact with the service team.
• Adapt to a variety of shifts to cover 24/7 operations.
• Prevent damage and injury by identifying secure towing points and responding to changing vehicle dynamics.
• Perform duties under pressure, in busy circumstances, and varying traffic/weather conditions.

Requirements

• High School Diploma or GED.
• At least 21 years of age.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting.
• Active and valid driver’s license issued by only one state or jurisdiction.
• DOT card required pre-hire and maintained as a current employee within 1 year.
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment.

Pay

The pay range for this position is $21.00 - $24.25 per hour. Base pay may vary based on job-related knowledge, skills, shift differentials, and experience. Additional compensation includes:

• Annual bonuses for all employees.
• Monthly and/or quarterly incentives for eligible roles.
• Shift differentials:
  • $2.75 per hour for overnight shifts (10 PM - 6 AM).
  • $1.75 per hour for evening shifts (6 PM - 10 PM).
  • $1.00 per hour for weekend shifts.

  Differentials can be combined.

Schedule

Sunday, Monday, Tuesday, Friday: 1:00 PM - 11:30 PM.

Benefits

• Career Growth: Ongoing world-class training and proven career paths to develop expertise and advance within AAA Northeast.
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) contributions, fully vested and made every pay period.
• Paid Time Off: 3 weeks’ vacation, 12 holidays, 8 sick days, and 48 hours of volunteer time annually.
• Additional Perks:
  • Free AAA membership.
  • Insurance discounts.
  • Travel commission refund.
  • Up to $625 in Wellness Incentives.
  • Up to $6,000 in tuition reimbursement.