Roadside Assistance Driver - Battery (60325)

About the role

The Battery Service Tech is responsible for supporting and promoting the goals of the battery program. This position provides safe and best-in-class roadside service solutions for AAA members, ensuring positive member experiences in a Battery vehicle as assigned by management. Responsibilities include responding to member requests for service within a given ETA, ensuring member safety and vehicle security, educating members on possible issues, and providing jump starts, flat tire replacement, vehicle entries, and other related services. The role tests all batteries, installs and replaces batteries as needed, provides roadside diagnostic and repair assistance to disabled member vehicles, promotes AAA products and services, and ensures complete resolution of member issues. Battery Service Technicians achieve club performance standards for go rates and membership satisfaction.

Responsibilities

• Respond to member requests for service and accept calls, responding to Dispatch or members with ETA to destination; call members to clarify location and potential vehicle issue when appropriate.
• Locate members and assess the safety of the scene on arrival to ensure the vehicle is in a safe location to provide service.
• Greet members and address their emotional state (e.g., calming angry members, providing reassurance to fearful or anxious members).
• Communicate all aspects of the battery program clearly to the member, including the importance of testing the battery, benefits of the program, and recommending the appropriate battery type.
• Report results of all diagnostic testing to the member, explain additional repairs that may be necessary, and provide referrals to AAR-approved facilities.
• Maintain minimum performance standards in conversion, testing, and installs.
• Provide efficient minor mechanical assistance (if trained and equipped) and battery service.
• Respond to dispatch calls and perform diagnostic testing on disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
• Make a preliminary determination of the best course of action based on all information collected; ask for assistance if unsure about a situation.
• Perform battery testing on member vehicles using specialized equipment; perform maintenance on battery terminals; determine whether the battery needs boosting or replacement; provide battery boost as appropriate; install appropriate batteries on-the-spot; follow all safety procedures in accordance with Club policies.
• If towing is required, call for tow.
• Maintain AAA high standard of service and image.
• Maintain service vehicle and equipment in good, safe working order (conduct safety checks); maintain an inventory of tools and products to ensure all service calls can be completed.
• Follow temporarily repaired vehicles to ensure member safety or transport members to their destination if the vehicle is to be towed (subject to Club policies).
• Operate laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
• Inspect and maintain the appearance and general mechanical condition of the assigned vehicle; restock sold batteries, test new stock to ensure battery condition, dispose of obsolete batteries following hazardous waste procedures; inventory all electronic testing equipment.
• Certify to operate a Battery Service Vehicle by attending required training prior and refreshers annually.

Qualifications

• High School or GED required.
• At least 21 years of age required.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting preferred.
• Active and valid driver’s license issued by only one state or jurisdiction required.
• Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee required.
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy required.

Benefits

• Award-winning health coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• 6% company match on 401(k) retirement plan contributions, fully vested and made every pay period.
• Three weeks’ vacation, 12 holidays, 8 sick days, and 48 hours of volunteer time annually.
• Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, and up to $6,000 in tuition reimbursement.
• Additional perks may include shift differentials, annual bonuses, and for certain roles, monthly and/or quarterly incentive compensation.

Pay

The pay range for this position is $21.50 – $24.20 per hour. Base pay may vary depending on job-related knowledge, skills, shift differentials, and experience. Annual bonuses are offered to employees, and certain roles are eligible for additional monthly and/or quarterly incentives.

Schedule

• Monday, Thursday through Saturday, 1:30 PM to 12:00 AM.

Additional Compensation

• Additional $2.75 per hour overnight shift differential for any hours worked between 10:00 PM and 6:00 AM.
• Additional $1.75 per hour evening shift differential for any hours worked between 6:00 PM and 10:00 PM.
• Additional $1.00 per hour shift differential for working weekend hours.
• Differentials can be combined.