Road Supervisor - Fixed Route

About the role

Road Supervisors ensure all routes are completed in compliance with safety procedures and oversee road service through communication with Operators and provide customer support to clients. We seek customer service-oriented professionals dedicated to safety.

Responsibilities

• Ensure routes are completed safely and in compliance with safety procedures.
• Communicate job requirements and responsibilities to drivers.
• Day-to-day scheduling, counseling, and submitting evaluation reports to local management.
• Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports, and safety violation documents.
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
• Observe drivers on the road - correct safety problems on the scene while documenting violations.
• Liaison between drivers and both the clients and organization in customer service concerns.
• Evaluate and monitor driver safety and performance in compliance with legal, employment, and labor policy matters.
• Aid Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.
• Drive routes periodically.
• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED.
• Valid Commercial Driver’s License (CDL) with Passenger Endorsement preferred, or the ability to obtain one within 9 months.
• Supervisory experience with hourly employees; 2-3 years transit supervisory experience preferred.
• 3-5 years' experience dispatching preferred.
• Strong computer proficiency required, including efficient use of Microsoft Outlook, Word, Excel, and PowerPoint.
• Strong ability to read maps and efficiently navigate multiple systems simultaneously.
• Excellent verbal, interpersonal, and customer service skills.
• Problem-solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.

Benefits

• Vacation: minimum of two (2) weeks.
• Sick days: Employees will accrue paid sick leave at a rate that complies with Colorado law, up to 48 hours per year.
• Holidays: 12 days; 8 standard and 4 floating.
• Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, voluntary long-term disability.