Road Supervisor (CDL Required)

Duties And Responsibilities

• Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices
• Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future
• Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
• Makes sure on-time performance is monitored
• Prepares and submits required reports in a timely manner
• Supervises compliance with Company policies and/or processes by action and speech; discusses any breach of policy and procedure noted with Operations Manager
• Collects and audits employee DVIs
• Evaluates the performance of all direct-report personnel on a regular basis according to company policy
• Administers appropriate employee discipline as necessary

Skills Required And Physical Demands

• Ability to multitask and pay extreme attention to detail
• Self-motivated with the ability to prioritize and problem solve
• Knowledge of Microsoft Office Suite with intermediate to advanced excel skills
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period

Hard Requirements

• Commercial Driver's License with Passenger Endorsement
• Must have open availability - flexible schedule
• Minimum of 5+ years of experience in Operations Management with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience
• Experience in public or private alternative transportation demand management (TDM)
• Knowledge of DMV policies and procedures

Additional Skills and Physical Demands

• May apply based on individual needs

Education and Qualifications

• Commercial Driver's License with Passenger Endorsement
• Must have open availability - flexible schedule

Preferred Requirements

• Minimum of 5+ years of experience in Operations Management with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience
• Experience in public or private alternative transportation demand management (TDM)
• Knowledge of DMV policies and procedures