Road Supervisor

About the role

The Road Supervisor will report to the General Manager and is responsible for actively facilitating communications between the field operations team to ensure the service is running efficiently.

Responsibilities

• Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations, including compliance with corporate safety training processes and practices.
• Provides support, advice and guidance to operators in responding to a variety of issues (e.g., customer complaints, bus and/or worker safety, time‑off requests), assessing situations and determining appropriate course of action (e.g., additional training, counseling) to prevent further occurrences.
• Ensures a positive work environment for operators by providing coaching, mentoring and non‑safety related training to promote high employee motivation, morale, and commitment to company values and excellence in customer service.
• Monitors on‑time performance.
• Prepares and submits required reports in a timely manner.
• Supervises compliance with company policies and processes; discusses any breach of policy and procedure with the Operations Manager.
• Collects and audits employee DVIs.
• Evaluates the performance of all direct‑report personnel on a regular basis according to company policy.
• Administers appropriate employee discipline as necessary.

Requirements

• Commercial Driver's License with Passenger Endorsement.
• Open availability – flexible schedule.
• Minimum of 5+ years of experience in Operations Management, with 3 years in the transit industry preferred; college education can be substituted for up to 2 years of required work experience.
• Experience in public or private alternative transportation demand management (TDM).
• Knowledge of DMV policies and procedures.

Skills

• Ability to multitask and pay extreme attention to detail.
• Self‑motivated with the ability to prioritize and problem‑solve.
• Knowledge of Microsoft Office Suite with intermediate to advanced Excel skills.
• Outstanding interpersonal and communication skills.
• Excellent customer service skills.
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Benefits

• Physical Health: Exceptional medical, dental, vision, and life insurance benefits.
• Financial Health: Competitive compensation packages, 401(k) with 4% employer match, financial wellness tool.
• Commuter Benefits.
• Emotional Health: Employee Assistance Program (EAP), PTO for part‑time and full‑time positions, paid holidays.
• Pet & Legal Insurance.
• Personal Development: On‑the‑job training and skills development, internal transfer opportunities for career growth.
• Benefits vary by position and location.