Road Supervisor

Via is using technology to transform transportation around the world—from changing a single person’s daily commute to reducing humanity’s collective environmental footprint. As a Road Supervisor, you’ll supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents.

Responsibilities

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise.
• Go to the scene of accidents and incidents to manage processes and protocols.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
• Safely and courteously operate lift-equipped vehicles to transport elderly and/or persons with disabilities.
• Learn the fundamentals of Via operations and related safety procedures.
• Perform the routine operation of vehicles, including pre- and post-shift inspections.

Requirements

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old.
• An effective communicator with excellent interpersonal skills, able to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Good knowledge of the cities and communities of Tulare, CA.
• Able to operate a wheelchair-accessible vehicle within standard safety guidelines to ensure public safety.
• Able to deal effectively and courteously with passengers.
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Pay

$24–28 per hour.

Benefits

We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.