Road Supervisor

About the role

Transdev in Orange, CA is hiring a Road Supervisor for our second shift. Road Supervisors ensure all routes are completed in compliance with safety procedures. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Communicate job requirements and responsibilities to drivers.
• Day to day scheduling, counseling, and submitting evaluation reports to local management.
• Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
• Observe drivers on the road - correct safety problems on the scene while documenting violations.
• Liaison between drivers and both the customers and organization in customer service concerns.
• Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.
• Assist Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.
• Drive routes as needed.
• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED.
• Valid Commercial Driver’s License.
• Supervisory or Dispatch experience with hourly employees; 2-3 years transit supervisory experience preferred.
• Computer literate - basic knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Skills

• Customer service-oriented.
• Safety-focused.
• Effective communication.
• Leadership and supervision.
• Computer proficiency.

Benefits

• Vacation: minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 12 days; 8 standard and 4 floating.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Pay

Competitive compensation package of minimum $26.60 – Maximum $29.73/Hour.

Schedule

Monday through Friday, 4:00 PM – 12:30 AM.

Additional Requirements

• Work hours may extend beyond the scheduled shift based on operational needs.
• Occasional weekend work may be required to support business demands.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day).
• Frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday.
• Occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job.
• Tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.