Road Supervisor

Responsibilities

• Conduct site checks and road observations according to client and local policy.
• Document findings accordingly and provide necessary reports to project staff.
• Conduct wheelchair securement and vehicle cleanliness checks on in-service vehicles.
• Monitor street operations for on-time performance and schedule and route adherence.
• Provide customer information for site personnel and at key locations.
• Respond to accidents and incidents, assisting to manage the situation and collecting all required information.
• Aid in managing service levels according to contract specifications and minimizing passenger disruptions.
• Accompany operators to medical facilities after accidents or injuries, ensuring proper administration of post-accident drug and alcohol testing.
• Fulfill vacant shifts to ensure full service delivery.
• Conduct gate checks at pull-out or pull-in times, ensuring on-time service and completing necessary paperwork.
• Identify potential rerouting required due to traffic, construction, or accidents.
• Ensure that all operators are fit for duty, meet uniform and equipment standards, and possess proper licensing and certifications.
• Assist operators with service or passenger problems.
• Support dispatch and maintenance staff with vehicle change-outs in the field.
• Offer feedback to safety and operations departments on service items affecting safety and performance, identify potential hazards, and provide recommendations for future training.
• Accurately document all field observations and maintain file maintenance.

Qualifications

• High School diploma or equivalent.
• Certifications according to local contract requirements.
• Previous passenger transportation experience in current project or similar environment required.
• Previous training and/or field supervision experience preferred but not required.
• Excellent safety and service record.
• Knowledge of local training programs and operations.
• Familiarity with the service area.
• Understanding of client and service performance requirements.
• Ability to manage emergency situations.
• Knowledge of project-specific vehicles, components, and data/communications systems.
• Compliance with State and Federal regulations and corporate safety programs and policies.
• Proficiency in reading, writing, and speaking English.
• Effective communication and teamwork skills.
• Independence and objectivity in work.