Road Service Technician

About the role

We're looking for an experienced Diesel Road Service Technician who can bring the tools, diagnostics, experience, and problem-solving ability directly to the customer. You'll perform roadside repairs on heavy-duty trucks, trailers, motor coaches, heavy equipment, and gas & diesel-powered commercial vehicles. From emergency repairs to advanced diagnostics, you'll be the technician customers and Dispatch count on to figure it out, fix it right, and get the equipment moving again.

What You'll Do

• Perform emergency roadside assistance, service, diagnostics, and repairs
• Diagnose and repair trucks, trailers, motor coaches, and heavy equipment
• Perform brake repairs and service
• Troubleshoot and repair electrical systems
• Handle tire removal and installation
• Perform engine and powertrain repairs
• Complete advanced troubleshooting and diagnostic work
• Diagnose and repair A/C systems
• Diagnose and service emissions systems
• Source necessary parts when they aren't immediately available in inventory
• Test-drive trucks, trailers, and equipment when needed to verify repairs
• Follow all required safety procedures and roadside protocols
• Maintain constant communication with Dispatch, Parts Counter Specialists, and Management
• Process customer payments by credit card terminal when required
• Handle customer concerns calmly, quickly, and professionally
• Submit documentation, receipts, invoices, and service paperwork promptly
• Keep your assigned service truck clean, organized, stocked, and professional
• Wash and maintain your truck during available downtime
• Report service-truck or equipment problems to management immediately
• Follow proper accident and incident procedures when necessary
• Maintain a clean and safe mobile workspace
• Assist with additional road-service needs as assigned

What You Need To Bring

• Valid driver's license
• Current DOT Medical Card
• High school diploma or GED
• Diesel engine repair training, certification, and/or applicable hands-on experience
• Advanced knowledge of gas and diesel engines
• Strong understanding of vehicle mechanical systems
• Strong understanding of electrical systems
• Proficiency using diesel diagnostic software
• Comfortable using mechanical and electrical power tools
• Excellent troubleshooting and problem-solving ability
• Strong attention to detail
• Basic computer and electronics knowledge
• Strong interpersonal and communication skills
• Ability to work independently in roadside environments
• Ability to communicate effectively with Dispatch, Parts, Management, and customers
• Weekend availability
• Required on-call availability

Preferred Skills

• Chase down electrical problems
• Run advanced diagnostics
• Handle brake repairs
• Diagnose engine and powertrain issues
• Troubleshoot A/C systems
• Work through emissions problems
• Work confidently on heavy-duty equipment
• Make repairs without a full shop around you
• Solve problems independently
• Keep Dispatch informed
• Take care of the customer

Pay

$35–$40/hour plus competitive commission, with earning potential up to $140,000/year. Actual total earnings may vary based on hours worked, commission, individual production, and other applicable compensation factors.

Schedule

Full-time standard 40-hour workweek. Weekend availability is required and on-call availability is required. Additional schedule flexibility may be needed based on service demand.

Benefits

• Medical, Dental & Vision Plans
• Life & Disability Plans
• AFLAC
• 401(k)
• Paid Time Off
• Paid Holidays
• Hands-on mobile diesel work
• Challenging diagnostics and repairs
• A role that rewards skill and independence
• Opportunity to grow your career