Road Service Technician

Duties and Responsibilities

• Perform emergency roadside assistance, repairs, services, and diagnostics to diesel vehicles and equipment.
• Perform brake work, electrical work, tire removal and installation.
• Perform engine and power train repairs.
• Perform advanced tasks related to troubleshooting.
• Perform tasks related to AC and emission systems.
• Obtain necessary parts (when not in inventory) as needed.
• Test drive trucks, trailers and equipment as needed.
• Ensure all safety protocols are followed when performing tasks.
• Maintain proper communication with Dispatchers, Parts Counter Specialists and Management.
• Process customer payments via credit card terminal.
• Swiftly, calmly, and professionally rectify customer issues that may arise.
• Submit all documentation, receipts, invoices to bookkeeper/dispatcher in prompt/timely manner.
• Ensure the assigned company truck is kept clean and presentable.
• Regularly wash truck during down time.
• Report any problems with truck to management immediately.
• Perform accident procedures as needed.
• Maintain a clean and safe workspace.
• Perform additional tasks as needed.

Qualifications

• A valid driver’s license.
• A current DOT Medical Card.
• Comfortable using mechanical and electrical power tools.
• Excellent problem-solving skills and attention to detail.
• Basic knowledge of computer systems and other relevant electronics.
• Good interpersonal skills and effective communication skills.
• A high school diploma or GED and certification and training in diesel engine repair.
• Advanced knowledge of vehicles, their electrical systems, and the mechanisms of gas and diesel engines.
• Proficiency in the use of diesel engine diagnostic software.

Benefits

• Medical, Dental, and Vision plans.
• Life and Disability plans.
• AFLAC.
• 401K.
• Paid time off and holidays.