Road Service Specialist

MUST LIVE IN UTAH

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

About the Role

At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road. Being a Road Service Specialist is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Responsibilities

• Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles in a fast-paced environment
• Use multiple applications simultaneously and navigation tools like Google Maps
• Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently
• Demonstrate empathy, problem solving, and listening skills to assess Member safety and provide clear and proficient verbal and written communication
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Process Member/Vendor payments following company policy and procedures
• Maintain a dedicated work space free of distractions/noise that includes a desk, chair, etc., along with the ability to hardwire your internet connection

Qualifications

• Enjoy working from home
• Fluency in Spanish is a plus and may make you eligible to earn a pay differential

Pay

$23.35/hour

Schedule

We are open 24/7 (including weekends and holidays) and offer several schedule options.

Benefits

• Work from Home - We provide you with a computer, monitor, headset, and Members to rescue
• Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months (17 days in your first year)
• Volunteer Time - 24 hours of Paid Volunteer Time every year
• Training - Virtual paid training that will set you up for success
• 401K - Dollar for dollar company match up to 6% of employee contributions
• Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan
• For eligible Team Members: Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more

Work Environment/Physical Requirements

• Works in an office environment sitting at a desk, table or computer workstation for extended periods of time
• May travel by car, plane or other form of transportation to attend business meetings or conferences
• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer