Road Assist Advisor

What You’ll Be Doing

• Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
• Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
• Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
• Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
• Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
• Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.

What You Bring

• A high school diploma required; a bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
• Experience in logistics, repair coordination, or dispatch preferred.
• Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
• Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
• A composed and clear communicator, even when everything’s on the line.

Pay & Perks

• $52k - $60k based on experience
• Eligible for a $4,200/annual shift differential (paid weekly)
• 120 hours of PTO on your very first day.
• 160 Work-From-Home Hours after just 6 months.
• Full benefits package: medical, dental, vision, company-paid disability and life insurance.
• 401(k) with match – invest in your future.

About the role

This position involves managing unscheduled breakdowns, coordinating repairs, and responding to various incidents while maintaining communication with drivers and internal teams.