RN Utilization Management

About the Role

Utilization Management Nurse performs clinical review of prior approvals, network exceptions, benefit inquiries, inpatient medical/surgical admissions, and outpatient procedures for providers and/or other contracted lines of business. This role assesses and evaluates the efficiency and appropriateness of services for medical necessity through interpretation and review with evidence-based criteria, clinical guidelines, corporate guidelines, policies, mandates, and standards. The incumbent also facilitates and promotes appropriate care and quality toward cost-effective and cost-containment measures based on evidence.

Requirements

• Bachelor's degree in Nursing preferred.
• Registered Nurse (RN) with active, current, unrestricted, and recognized license in the relevant jurisdiction, state, or state(s) where job duties are performed.
• Minimum four (4) years' clinical practice nursing experience in at least one of the following areas: medical-surgical nursing, surgical nursing, intensive care, or critical care nursing.

Skills

• Experience in utilization management and/or medical review preferred.
• Oral & Written Communication
• Attention to Detail
• Proficiency using basic computer skills in Microsoft Office such as Word, Excel, and Outlook, including the ability to navigate multiple systems and keyboarding.
• Ability to prioritize and make sound nursing judgments through critical thinking.
• Ability to build collaborative relationships.
• Ability to interpret complex documentation.
• Ability to work independently.
• Active Listening
• Analytical Decision Making
• Critical Thinking
• Data Analysis
• Educational Development
• Interpersonal Relationship Management
• Microsoft Outlook, SharePoint, and Word
• Oral Communications
• Problem Sensitivity
• Sound Judgment
• Team Development
• Time Management
• Written Communication

Responsibilities

• Collaborates with healthcare providers and internal staff to promote quality of care, cost-effectiveness, accessibility, and appropriateness of service levels.
• Conducts and monitors clinical review cases to ensure medical necessity of inpatient and outpatient services, diagnostic procedures, out-of-network services, and surgery; documenting all relevant and specific information; and screens, prioritizes, and organizes determination requests according to mandates and standards.
• Performs other duties as assigned.
• Practices nursing within the scope of licensure and adheres to policies, procedures, regulations, URAC standards, and individual state regulations; making decisions based on facts and evidence to ensure compliance, appropriate level of care, and patient safety.
• Promotes appropriate care and quality toward cost-effective and cost-containment measures based on evidence.
• Remains current with up-to-date medical and surgical procedures, products, healthcare services and drugs, general trends in healthcare delivery, and enterprise procedures, policies, and contracts.
• Works incoming and outbound calls and/or queues from multiple sources within mandated requirements proactively and effectively.

Security Requirements

This position is identified as level three. The incumbent must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

ADA Requirements

This role is classified as a General Office Worker, Semi-Active, Campus Travel. The employee normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs, and routinely travels for work within walking distance of the primary work assignment as essential functions of the job.