RN Supervisor

About the role

The RN Supervisor, Clinical Operations position is a crucial role in Cohere’s Service Operations team. This role involves overseeing the RN Reviewer team, establishing a daily plan, managing timeliness and productivity reports, leading team meetings, and training new RNs.

Responsibilities

• Oversee the RN Reviewer team including one RN Team Lead
• Establish a plan for the day and communicate to all staff daily
• Manage the daily timeliness report and ensure all cases meet expected turnaround times
• Monitor the nurse productivity reports daily and provide feedback to the nurses, managing performance to ensure consistency
• Lead weekly team meetings
• Capture process efficiency ideas from the team and work with the appropriate stakeholders to recommend and lead changes needed to improve nurse efficiency
• Meet individually with all direct reports on bi-weekly cadence to develop solid work relationships with each team member and to share any performance feedback, positive and constructive
• Track hourly nurse productivity, keeping the Director/Manager informed on productivity results as needed
• Train and Develop new RNs who join the team
• Oversee daily newsletter publication
• May be asked to help with other projects as needed

Requirements

• Registered Nurse with an active and unencumbered license to practice
• 2-3 years of supervisory/management experience
• Knowledge of NCQA/CMS requirements
• Experience using MCG, CMS NCDs/LCDs, clinical criteria guidelines
• Prior Authorization or Utilization Management experience
• Excellent computer skills and familiarity with a Mac
• Experience supervising and training in a remote work environment
• The ability to work 10am-7pm or 11am-8pm EST

Qualifications

• The RN Supervisor, Clinical Operations position requires a strong background in healthcare, specifically in nursing and management.

Skills

• Strong organizational and time management skills
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications

Benefits

• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 184 hours (23 days) of PTO per year + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

Pay

The salary range for this position is $85,000 to $95,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.