RN Performance Improvement Specialist

Essential Functions

• Creates well-developed oral and written communications.
• Organizes and delivers professional presentations that communicate issues.
• Affords assistance in organizing and coordinating process improvement using Lean and quality improvement tools and methodology.
• Develops rapport with customers, suppliers, leaders, and employees at all levels.
• Coaches, mentors, teaches, and develops staff members in use and application of quality and process improvement tools.
• Affords assistance in facilitating and motivating cross-functional work groups to apply the quality improvement management system.
• Develops an understanding and proficiency in the use of basic quality improvement tools to identify and eliminate waste/variability throughout the organization.
• Co-facilitates projects as assigned within agreed upon timeframe.
• Develops educational quality/process improvement content delivered at the appropriate level for the targeted audience.

Knowledge, Skills And Abilities

• Knowledge with project facilitation from start to finish.
• Knowledge of root causes creating process problems.
• Skill in verbal/written communication and report development in order to negotiate and persuade as needed.
• Skill in public speaking and presenting information to leadership, boards and committees.
• Skill in developing and maintaining working relationships with outside agencies, executive management, employees and the general public.
• Skill in applying and teaching exceptional customer service.
• Ability to read, analyze, and interpret; ability to write reports and business correspondence.
• Ability to speak effectively before groups of employees or customers.
• Ability to respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
• Ability to identify positive or negative variances from expected outcomes.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.