RN, Patient Support Specialist (Remote)

About the role

The RN, Patient Support Specialist plays a crucial role in the Patient Support Hub, providing individualized clinical education, product training, and ongoing support to patients and caregivers for prescribed EMD Serono products.

Responsibilities

• Use professional nursing judgment and advanced insights to understand patient needs, identify potential barriers to treatment, and determine the most appropriate educational and support approach.
• Facilitate product and disease state education and adherence support for prescribed EMD Serono products with patients, family members, caregivers, nurses, physicians, and pharmacists across multiple therapeutic areas.
• Leverage data and AI-enabled tools alongside clinical expertise to deliver more proactive, relevant, and individualized patient engagement designed to build confidence, support adherence and persistence, and positively impact patient outcomes.
• Identify barriers that may affect treatment initiation, adherence, persistence, or confidence and tailor interventions accordingly.
• Maintain awareness of relevant disease, treatment, and patient-support considerations necessary to deliver safe and effective education.
• Adapt teaching methods and educational approaches based on the patient's learning needs, health literacy, confidence, and demonstrated understanding.
• Collaborate with cross-functional partners to address patient needs holistically.
• Contribute nursing expertise to the review and improvement of patient support materials, workflows, and service delivery.
• Communicate relevant information, trends, and insights clearly, accurately, and promptly to the appropriate stakeholders.

Requirements

• Active Registered Nurse license in good standing.
• 5+ years of experience as a Registered Nurse.

Qualifications

• Experience supporting patient support programs, reimbursement support services, or healthcare contact center operations.
• Knowledge of adverse event reporting, patient safety processes, and applicable healthcare regulations.
• Training or experience in motivational interviewing, health coaching, and patient education.
• Familiarity with AI-enabled tools, data-driven patient engagement, or technology-enabled healthcare.
• Fluency in Spanish.
• Excellent communication, organizational, and interpersonal skills with the ability to collaborate across functions, share information openly to foster trust, encourage constructive debate, and ensure shared commitment to outcomes.
• Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
• Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
• Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.

Skills

• Strong clinical knowledge and judgment.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team.
• Proficiency in using AI-enabled tools for patient support.

Benefits

• Health insurance
• Paid time off (PTO)
• Retailer contributions
• Other perquisites

Pay

$91,400 - $137,200/year.

Schedule

This remote position may involve up to 10% travel.