RN Patient Services Manager I - Gynecologic Oncology Clinic

Patient Care

This position ensures that appropriate care and services are available to patients/families, facilitates interdisciplinary collaboration in patient/client care planning, ensures appropriate clinical staffing and skill mix for patient care, and supervises team of professionals/paraprofessionals including nursing staff, health unit coordinators, nursing assistants, and utility aides.

Human Resource Services

Effectively manages human resources, creates an environment conducive to recruiting and retaining staff, applies organizational policy and procedures in hiring, promoting, transferring, and terminating staff, provides staff with annual performance feedback and opportunity to set professional goals, integrates scientific evidence regarding retention of nursing staff into unit planning.

Budget Management

Uses clinical and financial information to establish and meet budgetary goals, implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources, evaluates the impact of strategic fiscal changes on quality outcomes.

Accreditation Issues

Ensures that internal and external regulatory standards or nursing practice are met or exceeded, including organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accreditating bodies, reflects integration of current scientific evidence in standards of practice.

Customer Satisfaction

Ensures high customer satisfaction, communicates patient satisfaction results, letters and comments to staff, leads monthly initiatives to improve consumer satisfaction with care and services, advocates for consumers within the organization, particularly for vulnerable or at risk populations.

Quality Improvement

Led and participated in quality improvement initiatives that focus on identified patient safety or quality of care deficits.

Education

Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members, accountable for annual competency evaluation of staff ensuring staff has the knowledge and skills to care for the specified patient population.