RN Patient Logistics - Transfer Center FT Days

About the role

This position is responsible for facilitating safe and timely transfers of patients with emergent, urgent, or medically complex conditions. The role involves performing triage assessments, utilizing closed-loop communication, coordinating with interdisciplinary teams, and documenting all transfer activities.

Responsibilities

• Facilitate safe and timely transfers of patients with emergent, urgent, or medically complex conditions.
• Collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
• Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients.
• Utilize clinical knowledge to gather and review patient information, ensuring all necessary data is collected for transfer decisions.
• Coordinate with multiple clinicians to discuss patient cases and determine the best course of action.
• Provide exceptional customer service to patients, families, and external healthcare providers.
• Collaborate effectively with interdisciplinary teams to deliver patient-centered care, ensuring shared decision-making, and optimal outcomes.
• Determine when to use the chain of escalation/resolution when appropriate.
• Document all transfer activities in electronic medical record (EMR) and transfer center software.
• Prepare and review monthly reports on transfer center activities and trends.
• Participate in quality improvement activities to enhance transfer center processes and patient outcomes.
• Monitor and report trends related to patient transfers.
• Participate in debriefing sessions as necessary to address adverse events.

Requirements

• Education: ADN (associate’s degree in nursing)
• Certification/License: Licensed Registered Nurse (RN) in relevant state
• Minimum 3 years of nursing experience

Qualifications

• Preferred Education: BSN (bachelor’s degree in nursing)
• Certification/License: Certified Acute Care Virtual Registered Nurse (CAVRN)
• Experience: Critical Care or Emergency department experience advantageous

Skills

• Strong verbal and written communication skills
• Proficiency in using electronic medical records and telehealth technology
• Excellent critical thinking and problem-solving skills
• Ability to work efficiently under pressure and manage multiple tasks simultaneously
• Strong interpersonal skills to effectively collaborate with healthcare team

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Physical Requirements and Working Conditions

Must be able and available to work on-site.