RN Patient Experience Manager

About the role

Collaborates with executive leaders to meet facility needs and leverages resources effectively. Oversees the consulting and coaching program to drive improvement. Participates in planning for patient experience. Develops and monitors project workplans to ensure timely completion. Leads committees and efforts at assigned campuses, sharing best practices across the region. Works with campus senior leadership to drive accountability and performance review. Mentors leaders, physicians, and staff in best practices for patient and family experience. Coaches and guides unit/department action plans to drive improvement at assigned campuses. Provides feedback to appropriate leadership to drive consistency in implementation of the blueprint.

Responsibilities

• Demonstrates strong communication, organization, and follow-through skills, managing patient experience improvement initiatives, projects, and programs
• Skilled, demonstrated experience as a nurse leader driving patient experience improvement
• Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services
• Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives
• Flexibility and adaptability to change, with the ability to function in a highly independent manner due to remote location from central headquarters
• Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical, and executive leadership
• Strong attention to detail and ability to problem-solve effectively
• Strong consultant skillset, with the ability to influence all levels in the organization
• Exhibits excellent complex analytical, and change management skills
• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions
• Expertise in effective methods of education and adult learning practices
• Ability to lead, organize, and work on multiple initiatives/projects without compromising work
• Proficiency in Microsoft Outlook, Word, PowerPoint, Excel
• Leverage Lean or Six Sigma application knowledge (preferred)

Requirements

Knowledge of Patient Experience best practices, and how to best integrate with clinical care

Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process

Expertise in effective methods of education and adult learning practices

Ability to lead, organize, and work on multiple initiatives/projects without compromising work

Proficiency in Microsoft Outlook, Word, PowerPoint, Excel

Leverage Lean or Six Sigma application knowledge (preferred)

Skills

• Registered Nurse (RN)
• Six Sigma
• Certified Patient Experience Professional (CPXP)

Qualifications

• Bachelor's degree in nursing, healthcare, business or related field
• Master's degree in nursing, healthcare, business or related field (preferred)
• 5+ years of relevant experience

Benefits

Includes medical, dental, vision insurance, life insurance, disability insurance, paid time off, 403-B retirement plan, whole person well-being resources, mental health resources and support, pet benefits, career development, and more.

Pay

$72,189.82 - $134,259.75

Schedule

Full time, Day shift, Weekend (United States of America)