RN Patient Care Coordinator (Cardiothoracic)

About the role

The VA Northeast Ohio Healthcare System is recruiting for an RN Patient Care Coordinator (Cardiothoracic). The RN Patient Care Coordinator (Cardiothoracic) will function in Surgical Service.

Responsibilities

• Schedules surgical patients for both the Cleveland VA Medical Center and Outpatient Surgery Center locations utilizing appropriate OR block time for the appropriate level of patient care.
• Tracks, analyzes, and manages pre-operative evaluations, laboratory, and radiology results and provide information to providers as well as identify concerns.
• Affords assistance to providers with communicating and tracking patient results in a timely manner as directed in VHA Directive 1088. Maintains notification compliance and tracks patient results using the VA approved and web-based application, Care Management Tool (CMT).
• Affords assistance to providers with tracking and communicating results for complex surgical and oncological patients.
• Provides and maintains updated evidence-based education, information, and materials for surgical patients and families.
• Prepares and enters surgical consults, such as Pre-op Clinic, Same Day Center, Outpatient Surgical Center, and Request for Surgery. Consult placement is time-sensitive and must remain in compliance with the VHA Surgical Directive 1128.
• Collaborates with patients with scheduling difficulties such as multiple time-sensitive appointments outside and inside the Cardiothoracic department.
• Collaborates with patients and families with accommodations and transportation required to complete surgical procedures and provides care without delays.
• Collaborates with patients and families participating in surgical procedures using evidence-based information to enhance patient participation in healthcare outcomes.
• Collaborates routinely with multidisciplinary groups to carry out recommended treatment in a timely manner.
• Collaborates with VISN 10 facilities to complete Inter-Facility Consults to provide cost-efficient treatment, in lieu of outsourcing and maintaining continuity of care. Assists with expediting care by scheduling appointments, coordinating transportation and accommodations for patients and families.
• Collaborates with non-VA health systems and facilities to retrieve required progress notes, imaging CDs, and procedure reports for surgical planning and continuity in care to ensure best outcomes.
• Affords assistance to patients with completing required employment and insurance documentation such as FMLA forms, return to work/duty forms, short-term and long-term insurance forms.
• Returning phone calls; In office clerical duties such as answering phone, faxing, scanning.

Qualifications

• Basic Requirements: English Language Proficiency, Basic Education Requirements, Current, Full, Active, and Unrestricted Registration as a Graduate Professional Nurse.
• Grade Determinations: Scope, Education, and Dimension criteria must be met in determining the grade assignment of candidates.

Pay

Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Schedule

Work Schedule: 8:00am - 4:30pm Monday - Friday (Variable at supervisor discretion)
Compressed/Flexible: Not Authorized
Telework: Not Authorize
Virtual: This is not a virtual position.

Benefits

• Permanent Change of Station (PCS): Not Authorized
• U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).