RN Outpatient Concierge PrimeHealth Hendersonville

PrimeHealth Hendersonville is a growing patient-focused outpatient concierge medical practice committed to providing high-quality, personalized healthcare in a professional and welcoming environment. We believe excellent healthcare starts with an excellent healthcare team. Our goal is to create an environment where employees feel valued, supported, respected, and empowered to provide exceptional patient care.

About the role

The Registered Nurse will provide direct patient care and clinical support to providers and the clinical team. The RN will perform nursing assessments, assist with patient visits and procedures, administer medications and treatments as ordered, provide patient education, respond to patient calls and electronic messages, assist with care coordination, and ensure accurate and timely documentation in the electronic medical record. The RN will work closely with providers, CMAs, front office staff, and management to ensure patients receive safe, efficient, compassionate, and personalized care.

The primary work location will be PrimeHealth Hendersonville. Because PrimeHealth is a growing organization with multiple locations and evolving staffing needs, the RN may occasionally be asked to float to another PrimeHealth location to provide clinical coverage and support. Advance notice will be provided whenever reasonably possible.

Responsibilities

• Patient Care
  • Perform nursing assessments and obtain accurate patient histories.
  • Obtain and document vital signs and other clinical information.
  • Assess patients and communicate significant findings to the provider.
  • Assist providers with examinations, procedures, and treatments.
  • Administer medications, injections, vaccines, and treatments as ordered.
  • Monitor patients for adverse reactions and respond appropriately.
  • Perform wound care and other nursing treatments within scope of practice.
  • Assist with care coordination and follow-up.
  • Recognize changes in patient condition and promptly notify the provider.
  • Provide compassionate, respectful, patient-centered care.
• Telephone Triage & Patient Communication
  • Respond to patient telephone calls and electronic messages.
  • Triage patient concerns according to established protocols and scope of practice.
  • Communicate test results and provider instructions as directed.
  • Coordinate referrals and follow-up care.
  • Communicate effectively with patients, families, providers, and team members.
  • Maintain professional, timely, and compassionate communication with patients.
• Medication Management
  • Administer medications and injections according to provider orders.
  • Assist with medication reconciliation.
  • Maintain accurate medication documentation.
  • Monitor medication-related concerns and communicate appropriately with the provider.
  • Follow medication storage, handling, documentation, and safety requirements.
• Athena EMR & Documentation
  • Maintain complete, accurate, and timely patient documentation.
  • Complete assigned Athena EMR work queues/buckets daily.
  • Document telephone calls, patient messages, medications, treatments, procedures, and follow-up.
  • Maintain accurate patient records.
  • Complete documentation in a timely manner to support patient care and billing.
  • Protect patient privacy and maintain HIPAA compliance.
  • Follow PrimeHealth documentation and clinical workflow standards.
• Patient Education
  • Educate patients regarding medications, treatments, disease management, preventive care, and provider instructions.
  • Reinforce treatment plans and follow-up instructions.
  • Encourage patients to participate actively in their healthcare.
  • Provide clear and understandable education appropriate to the patient's needs.
• Safety & Infection Prevention
  • Follow OSHA, CDC, infection prevention, and clinic safety requirements.
  • Follow hand hygiene and PPE procedures.
  • Follow sharps safety and blood/biohazard procedures.
  • Maintain a clean and safe clinical environment.
  • Participate in emergency response procedures.
  • Report patient safety concerns and incidents promptly.
  • Maintain required certifications and training.
  • Follow all PrimeHealth policies and procedures.
• Clinical Office Support
  • Maintain and stock exam rooms.
  • Assist with clinical supply inventory.
  • Notify management of supply or equipment needs.
  • Maintain clinical equipment according to clinic procedures.
  • Assist with opening and closing clinical areas as assigned.
  • Support efficient patient flow.
  • Work collaboratively with the entire practice team.
• Floating to Other PrimeHealth Locations
  • Provide the same high-quality nursing care at another PrimeHealth location.
  • Support providers and clinical staff at the assigned location.
  • Adapt to different clinic workflows while following PrimeHealth standards.
  • Assist with patient care, triage, medications, procedures, and documentation.
  • Maintain patient privacy and safety at all locations.
  • Work cooperatively with the team at the assigned location.
  • Assist with opening or closing responsibilities when assigned.
  • Reliable transportation and the ability to travel between PrimeHealth locations as needed are required.
  • Travel between locations will be based on operational needs, and advance notice will be provided whenever reasonably possible.
  • Mileage reimbursement will be provided when applicable according to company policy.

Requirements

• Current, unrestricted Registered Nurse (RN) license in North Carolina.
• Graduate of an accredited nursing program.
• Current BLS certification.
• Strong clinical assessment and communication skills.
• Excellent organizational skills.
• Ability to prioritize multiple responsibilities.
• Strong attention to detail.
• Commitment to patient safety and quality care.
• Ability to maintain patient confidentiality and HIPAA compliance.
• Ability to work effectively with providers and multidisciplinary team members.
• Reliable transportation and willingness to travel between PrimeHealth locations when needed.

Preferred Qualifications

• Previous outpatient, primary care, concierge medicine, or physician-office experience.
• Athena EMR experience.
• Telephone triage experience.
• Medication administration and injection experience.
• Care coordination experience.
• Experience working in a growing medical practice.
• Experience working across multiple clinic locations.

Skills

Our ideal RN is:

• Compassionate and patient-centered
• Dependable and accountable
• Clinically confident
• Organized and detail-oriented
• A strong communicator
• Comfortable working independently
• A positive team player
• Adaptable and flexible
• Comfortable working in a growing practice
• Willing to help wherever needed
• Comfortable floating between locations when necessary
• Committed to excellent patient service
• Professional and approachable
• Someone who takes ownership of their work

Benefits

• Competitive hourly salary: $30.00–$34.00/hour, based on experience
• Paid Time Off (PTO)
• Paid holidays
• HRA (Healthcare Reimbursement Account)
• 401(k) retirement plan with employer match
• Life insurance
• Short-term and/or long-term disability coverage
• BLS/required certification support
• Opportunities for professional growth and advancement

Benefits are subject to eligibility requirements and plan terms.

Schedule

• Full-Time
• Monday–Friday
• Daytime outpatient schedule
• No routine overnight shifts
• No routine hospital shifts
• Primary location: PrimeHealth Hendersonville
• Occasional floating to other PrimeHealth locations as needed

Schedule and location assignments will be based on patient care and operational needs.

Professional Growth

PrimeHealth Hendersonville is a growing practice, and we believe in developing our team. Depending on experience and practice needs, opportunities may include:

• Clinical leadership
• Preceptor responsibilities
• Care coordination
• Quality improvement
• Staff education
• Workflow development
• Clinical training
• Expanded nursing responsibilities
• Opportunities to support multiple PrimeHealth locations

Physical Requirements

The RN must be able to perform the essential functions of the position, including standing and walking throughout the clinic, assisting patients as needed, performing clinical procedures, and occasionally lifting or moving supplies or equipment. Reasonable accommodations may be available for qualified individuals with disabilities.