RN Manager, Hospice House

About the Role

The Hospice House Manager is responsible for direct oversight of all aspects of patient care provided by hospice house staff members twenty-four hours a day, seven days per week, including case management, fiscal accountability, risk, compliance, and personnel management.

Qualifications

• Bachelor’s degree or higher in a health-related field or an equivalent combination of education and experience
• Current license as RN in the state where the employee will be working or multi-state/compact nurse license
• Minimum of three (3) years of nursing experience
• Minimum of one (1) year of supervisory and/or management experience
• Active BLS for healthcare professionals from the American Heart Association or Red Cross (employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023)
• Previous oncology, hospice, or home health experience preferred
• Intermittent Driver – Valid driver’s license and automobile insurance per Company policy
• Demonstrated skills and ability in fiscal accountability, communication (written and verbal), interpersonal relations, problem-solving, individual/team motivation, planning and organizing, conflict resolution, and other leadership qualities
• Ability to use equipment with visual and auditory mechanisms
• Ability to physically access patient rooms and other areas of the Hospice House
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
• Satisfactorily complete competency requirements for this position

Responsibilities of All Employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients
• Comply with all State, federal, and local government regulations, maintaining a strong position against fraud and abuse
• Comply with Company policies, procedures, and standard practices
• Observe the Company's health, safety, and security practices
• Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the Company
• Use resources in a fiscally responsible manner
• Promote the Company through participation in community and professional organizations
• Participate proactively in improving performance at the organizational, departmental, and individual levels
• Improve own professional knowledge and skill level
• Advance electronic media skills
• Support Company research and educational activities
• Share expertise with co-workers both formally and informally
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position

Leadership Success Factors

• Communication: Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Initiative: Originate action to achieve goals.
• Management Identification: Identify with and accept the problems and responsibilities of management.
• Judgment: Make realistic decisions based on logical assumptions, factual information, and in consideration of organizational resources.
• Planning, Organizing, and Controlling: Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• Leadership: Use appropriate interpersonal styles and methods in guiding others.
• Ethics: Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities

• Provides oversight to Hospice House operations 24/7
• Monitors Pyxis OverRide Reports and medication inventories to determine drug diversion
• Implements systems and processes to evaluate actual care delivered to patients compared to needs documented on the Plan of Care
• Schedules staff/provides coverage/assistance to the department, as needed, and as acuity dictates to ensure continuity of care to all patients
• Facilitates seamless coordination of patients’ care between all parties, internal and external
• Monitors and provides feedback and direction on care plan documentation to staff members
• Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirements and to provide modeling to staff
• Ensures timely documentation is present to support the appropriate level of care for all patients
• Collaborates with other departments (e.g., teams, Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, other Hospice Houses, and Patient Access/Admissions) to ensure all patient care needs are met
• Ensures timely attention to and effective solutions for customer concerns and complaints
• Performs other duties as assigned

Pay

Pay Range: $85,270.05 - $133,234.45

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made, as well as ongoing eligibility.