RN / Director Of Clinical Operations - Hospice
Office Location: Jacksonville, FL | Coverage area: Jacksonville, FL
About the Role
Haven Hospice is seeking a passionate, dedicated Director of Clinical Operations to join our team in Jacksonville, FL. This role is ideal for a compassionate, strategic leader who is passionate about delivering high-quality end-of-life care while driving clinical excellence and operational success. If you’re ready to work in a supportive, fulfilling environment where your skills and empathy truly shine, this opportunity offers:
- Broadening your skill set in organization development, regulatory compliance, team management, and performance improvement.
- Impactful work ensuring patients receive compassionate, quality end-of-life care.
- Cross-department collaboration and strong cross-functional leadership experience.
- Mentorship and team development opportunities to coach and develop clinical supervisors and nursing staff.
Responsibilities
- Oversee all patient care services provided by the hospice team.
- Support and advise nursing supervisors to help improve patient care.
- Assist with patient care planning and evaluation as needed.
- Help prepare and manage the hospice’s budget.
- Monitor patient volume to adjust staffing and resources accordingly.
- Evaluate the performance of nursing supervisors and help them evaluate their teams.
- Hire, evaluate, and, when necessary, terminate staff.
- Conduct regular performance reviews for clinical staff.
- Ensure patient records are accurate and meet legal requirements.
- Manage supplies and equipment needed for patient care.
- Develop and oversee training programs for new staff.
- Plan ongoing education and training.
- Monitor and improve the quality and safety of hospice services.
- Help set goals and create policies for the organization.
- Ensure the hospice complies with all laws and certification standards.
- Keep up with changes in hospice care and share updates with the team.
- Promote hospice services within the healthcare community.
- Serve as acting Executive Director when the main director is unavailable.
Qualifications
- Bachelor’s degree in nursing from an accredited program by the National League for Nursing.
- Master’s degree in hospice preferred.
- Three years of management experience in a hospice or related healthcare organization.
- Registered nurse in the State with current licensure to practice professional nursing.
- Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.
- Demonstrated ability to supervise and direct professional and administrative personnel.
- Ability to market and deal tactfully with customers and the community.
- Excellent observation, verbal, and written communication skills.
- Knowledge of business management, governmental regulations, and CHAP standards.
Benefits
- Medical, Dental, Vision insurance
- Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
- Tuition discounts & reimbursement
- 401(k) with company match
- Generous PTO
- Mileage reimbursement
- Access to wellness and discount programs such as Noom, SkinIO (Virtual Skin Cancer Screening), childcare, gym memberships, pet insurance, travel, and entertainment discounts, and more
Benefits may vary by employment status.
Schedule
Monday through Friday, 8:00 AM to 5:00 PM
About Haven Hospice
At Haven Hospice, our primary ambition is to bring high-quality care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families. Haven Hospice, an affiliate of Adoration Health, is grounded in a foundational commitment to providing quality patient care and championing our agency leadership and teams. We are proud to have many dedicated healthcare professionals on our team. We are confident you will find purpose, meaning, and a chance to make a positive impact from day one.
For more information, please visit www.havenhospice.com. Follow us on Facebook and LinkedIn.
This position is subject to a Level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.