RN Coordinator Medical Office Nursing - UNC Health Campus Care at Carolina-Primary Care

About the role

UNC Health Campus Care at Carolina is a multi-specialty ambulatory college health clinic providing quality, affordable health care for eligible students and spouses. The clinic handles over 80,000 patient encounters annually, including Primary Care, Gynecology, sports medicine, orthopedics, physical therapy, counseling and psychological services, travel clinic, and allergy clinic. Weekend acute care is offered Saturdays 8 AM–5 PM. On‑site ancillary services include pharmacy, OTC pharmacy, Student Stores Pharmacy, Mini‑Clinic, medical laboratory, and radiology. The clinic collaborates with Student Wellness, Campus Recreation, and other Student Affairs partners on education and outreach, and provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work, Public Health, Medical Technology, Physical Therapy, Occupational Health, and Radiology. It also serves as a research site for faculty and graduate student grants.

Responsibilities

• Coordinates clinical assignments for each day and clinic to ensure optimal coverage, timely patient flow, and excellent patient care.
• Identifies opportunities to improve clinic flow.
• Works with Manager, Physicians, and APPs to provide a dynamic and user‑friendly practice environment for all staff.
• Ensures that care/service delivered to each patient is appropriate and in accordance with Physician orders, departmental policies, and patient safety needs.
• Documents in patient care records.
• Serves as a clinical and management resource for decision‑making, problem solving and employee performance reviews.
• Serves as a liaison between staff, physicians and Manager.
• Advises medical staff and Manager in matters related to patient care and operation of the department.
• Assists in addressing patient issues/complaints related to care/service received.
• Serves as a point of contact between nurses, providers, and other team members.
• Delegates tasks to clinical, non‑clinical, and volunteer staff as appropriate.
• Assists in the development and implementation of clinical policies and procedures.
• Ensures that clinical nursing staff adheres to all applicable policies and procedures including JCAHO, OSHA, and other regulatory standards.
• Establishes, maintains and evaluates protocols, policies and procedures in conjunction with physician staff and Manager.
• Assists with the evaluation of quality of care/service provided; identifies areas needing improvement and makes appropriate recommendations.
• Provides direct patient care maintaining current skills and competencies required of other Registered Nurses in the department; ensures patient care maintains the UNC REX Healthcare standard of excellence.
• Ensures clinic nurses are properly trained to perform clinic procedures and patient care.
• Maintains adequate inventory of clinical supplies and equipment.
• Assists with adherence to the budget, cost containment and product selection.
• Adheres to the American Nurses Association Code of Ethics.
• Participates in performance improvement and quality improvement activities.
• Recognizes, supports, and utilizes evidence based nursing practices.
• Assists in the development and implementation of an orientation plan for new staff.
• In conjunction with Manager, prepares clinical staff time schedules, ensuring adequate staffing of the unit and provides assistance in covering staff absences.
• Identifies, coordinates and conducts ongoing continuing education programs for the staff.
• Serves as lead for annual competency training.
• Serves as a role model for other staff in the unit.
• Collaborates with physicians and APPs