Clinical Coordinator (RN) - Primary Care Office

Scheduled Weekly Hours

Scheduled Weekly Hours: 40

About the role

The Clinical Coordinator plays a pivotal role in ensuring the efficient operation of the primary care practice and the delivery of high-quality patient care. This position is responsible for coordinating clinical workflows, triaging patient calls, supporting providers, and overseeing clinical staff to ensure proper coverage and adherence to protocols.

Responsibilities

• Triage and document patient clinical calls in a timely and professional manner.
• Conduct assessments by reviewing patient symptoms and history to determine the appropriate course of action.
• Collaborate with providers to deliver medical advice and care recommendations based on clinical assessment.
• Prioritize and complete clinical administrative tasks, including medication prior authorizations and documentation updates.
• Communicate laboratory and imaging results to patients promptly and accurately.
• Provide patient education and support for chronic disease management, including conditions such as diabetes and hypertension.
• Review and manage the nurse’s schedule daily to ensure adequate coverage and workflow efficiency.
• Work collaboratively with the clinical team to coordinate patient care and office operations.
• Identify and escalate potential emergencies or urgent medical situations appropriately.
• Partner with the Practice Manager and clinical team to develop, review, and update triage and clinical care protocols.
• Facilitate physician-to-physician referrals to assist patients in obtaining timely appointments.
• Participate in quality improvement initiatives to enhance patient care and operational performance.
• Oversee vaccine and medication management, including storage, inventory, ordering, and regulatory reporting.
• Partner with the clinical team to facilitate the onboarding, orientation, and ongoing training of new medical assistants and nursing staff.
• Maintain clinical staff performance and provide feedback to promote professional growth and accountability.
• Support a culture of teamwork, communication, and continuous improvement within the clinical team.

Requirements

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates knowledge of the principles of growth and development.
• Able to assess and interpret data reflective of the client’s status.
• Provides care outlined in standards, policies and procedures.
• Previous experience in a medical/surgical environment required.
• Command of verbal and written English.
• Positive interpersonal communication skills and good organizational skills.

Skills

• Strong leadership, organizational, and communication skills.
• A commitment to fostering a collaborative, patient-focused environment.

Qualifications

• Minimum of 2 years of experience ideally in an outpatient or clinical setting preferred.
• Experience in patient assessment, care coordination, and supervising clinical staff.
• Strong clinical judgment, patient-care expertise, and ability to support clinical staff.
• Communication and interpersonal skills to act as liaison between clinical staff, providers, and patients.

Benefits

Not specified

Pay

Salary Range: $28.32-$43.45

Schedule

Works any assigned shift within a 24-hour day.