RN Clinical Resource Lead (MedSurg)

JOB SUMMARY

Under the direction of the Director of Med/Surg and Education and the Chief Nursing Officer, the RN Clinical Resource Leader serves as a clinical and operational leader for the Medical-Surgical Department, ensuring the delivery of safe, high-quality, patient-centered care. This role combines direct patient care responsibilities with the coordination and oversight of daily nursing operations, staff support, and clinical resource management.

About the Role

Serves as the designated chain-of-command resource for the Med/Surg Department in the absence of departmental leadership. Coordinates departmental activities, workflows, and the functions of nurses and healthcare professionals involved in patient care during the designated shift. Supports the Director of Nursing Clinical Lead in implementing, monitoring, and sustaining new expectations, initiatives, and departmental priorities.

Responsibilities

• Coordinates and oversees nursing activities during assigned shifts to support safe, efficient, and effective patient care.
• Serves as a clinical resource and mentor to nursing staff and interdisciplinary team members.
• Assists with patient assessments, complex clinical situations, escalation of concerns, and service recovery needs.
• Collaborates with physicians, laboratory, cardiopulmonary, therapy, social work, and other interdisciplinary providers to promote continuity of care.
• Facilitates timely admissions, transfers, and discharges, including support for emergency room-to-Med/Surg bed placement within established timeframes when applicable.
• Conducts patient rounds to monitor quality of care, identify concerns, address patient and family needs, and improve patient experience.
• Makes recommendations to leadership regarding staffing, workflow improvements, patient care initiatives, interviewing, selection, and training of new staff.
• Promotes a positive, calm, and collaborative Med/Surg work environment that supports teamwork, professional communication, and high-quality care.
• Affirms adherence to professional nursing standards, hospital policies and procedures, state nursing requirements, and applicable regulatory standards.
• Supports quality improvement, patient safety, infection prevention, OSHA compliance, risk management, and high-reliability practices.
• Promotes excellent customer service and a patient-centered culture focused on quality, safety, communication, and service excellence.
• Reviews clinical documentation and patient records for accuracy, quality, completeness, and compliance.
• Participates in departmental meetings, assigned committees, and organizational initiatives.
• Maintains effective communication with leadership and team members regarding operational concerns, patient care needs, and opportunities for improvement.

Qualifications

• Minimum Level of Education: High school diploma or equivalent required.
• Completion of an approved Registered Nurse training program is required.
• Formal Training: Must demonstrate the clinical knowledge, leadership ability, and operational judgment necessary to support Medical-Surgical Department operations as part of a multidisciplinary healthcare team.
• Operational Coordination: Ability to plan, organize, supervise, and coordinate Medical-Surgical operations in a complex clinical environment.
• Critical Thinking and Data Interpretation: Ability to interpret, analyze, and present complex information to support informed clinical and operational decisions.
• Delegation and Accountability: Demonstrated ability to delegate responsibilities with appropriate authority while retaining overall accountability for assigned tasks and outcomes.
• Problem Resolution: Ability to identify problems in a timely manner, develop and implement effective solutions, evaluate results, and revise plans as needed.
• Leadership and Staff Support: Demonstrated leadership skills, including the ability to work effectively with clinical staff, delegate according to individual skill levels, and model and mentor appropriate professional behavior.
• Organization and Time Management: Strong organizational and time management skills are necessary to manage competing priorities in a fast-paced healthcare environment.

Skills

• Licensure, Certification, Registration: Current, unencumbered Georgia Registered Nurse license required. BLS, PALS, and ACLS certification must be obtained within 30 days of hire.
• Work Experience: Minimum of three years of nursing experience required. Leadership experience is preferred. Critical care experience and recent, specific experience caring for cardiac patients are desirable.
• Computer Skills: Proficient computer skills required, including effective use of Microsoft Outlook, Word, Excel, and PowerPoint. Must be able to navigate and document accurately in the electronic medical record (EMR), review patient information, enter required documentation, and use electronic systems to support safe and efficient patient care.