RN-Clinic Nurse/Call Center -Support Services - Part-Time

About the role

The RN-Clinic/Call Center is responsible for provision and management of patient care in a clinical area for specific age and patient populations. They deliver care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and work within codes of practice and professional guidelines.

Responsibilities

• Delivers care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and professional guidelines.
• Accurately and efficiently triages the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team.
• Prioritizes patients’ health problems according to their urgency.
• Edicates/advises patients.
• Schedules appointments.
• Makes safe, effective clinical decisions under the direction of the patients’ physician.

Requirements

• Required: Degree from an accredited school of professional nursing. A minimum of one year clinical experience.
• General knowledge of payor-specific or medical specialty billing.
• Good written and verbal communication skills.
• Basic computer skills.
• Must possess excellent Customer Service Skills.
• (1) Attend all required course work assigned by management;
• (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management;
• (3) be able to perform math & bookkeeping skills;
• (4) possess exceptional telephone & customer service skills;
• (5) be knowledgeable of English grammar & punctuation.

Qualifications

• Current Alabama RN license.

Skills

• Self-directed / self-motivated.
• Good communication and interpersonal skills.
• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
• Accept responsibility for one’s own work.
• Work independently.
• Recognize the rights and responsibilities of patient confidentiality.
• Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
• Relate to others in a manner which creates a sense of teamwork and cooperation.
• Communicate effectively with people from every socioeconomic, cultural and educational background.
• Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.
• Perform effectively when confronted with emergency, critical, unusual or dangerous situations.
• Demonstrate the quality work ethic of doing the right thing the right way.
• Maintain a customer focus and strive to satisfy the customer's perceived needs.

Benefits

• 100% tuition assistance.
• Wellness initiatives.
• Generous paid time off.
• Paid parental leave.
• Public Service Loan Forgiveness Program eligible employer.
• Plus more.