RN Care Coordinator - West Chester, ObGyn, Full Time, First Shift

About the Role

The Ambulatory RN - Care Coordinator is a vital member of the healthcare team responsible for ensuring seamless and high-quality care for patients in an ambulatory setting. This role involves both direct patient care and administrative responsibilities, with approximately 60% of time dedicated to patient-facing duties. The RN will support ambulatory physician clinics by seeing patients with complex and chronic disease that require additional support during outpatient visits. They will develop and execute care plans, provide patient education, and collaborate with interdisciplinary healthcare team members to optimize patient care and experience.

Location

West Chester, OH, United States

Qualifications

• Minimum Required: Associate's Degree in Nursing. Preferred: Bachelor's Degree in Nursing.
• Current Registered Nurse (RN) license in the state of Ohio.
• Basic Life Support (BLS) certification preferred.
• Minimum of 2 years of nursing experience in an ambulatory or outpatient setting.
• Women's Health experience preferred.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. UC Health includes UC Medical Center, West Chester Hospital, University of Cincinnati Physicians, UC Health Ambulatory Services, Lindner Center of HOPE, and several specialized institutes such as the UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction.

Responsibilities

Patient Population (Clinical Only)

• Engages in population-appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment, and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population-related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from unique psychological needs or those associated with religious/cultural norms.
• Performs treatments, administers medication, or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

Patient Assessment & Interventions

• Acts as an expert clinician and role model in providing quality patient care within specialty area.
• Utilizes the nursing process for direct patient care and assists staff with assessment, planning, implementation, and evaluation of patient care needs.
• Conducts thorough assessments of patients’ health status during clinic visits and reassesses as needed.
• Documents nursing history and assessment for assigned patients, initiating referrals based on patient needs.
• Collects basic and advanced patient data, monitoring for trends that could impact patient health.
• Maintains awareness of comfort and safety needs of patients during their ambulatory appointment.
• Assesses patient environmental safety continuously.
• Responds to life-saving techniques based on nursing standards, policies, procedures, and protocol.
• Provides accurate hand-off reports when patients are moved between ambulatory areas and/or between ambulatory and inpatient areas.
• Recognizes and reports changes in patient conditions and abnormal labs or results.
• Performs POC testing assessments as needed to support clinical well-being and patient experience.
• Initiates and implements individualized patient care plans in collaboration with other healthcare providers.
• Collaboratively develops and utilizes patient care pathways to ensure consistent quality of care.
• Demonstrates competency in administering medications, performing wound care, and providing other direct nursing interventions.
• Completes nurse visits and documents timely and accurately.
• Assists with minor procedures and diagnostic tests, ensuring patient comfort and safety.
• Monitors patients for changes in condition, reports findings to the healthcare team, and adjusts care plans accordingly.
• Recruits patients for studies.
• Assists and collaborates with staff nurses in quality assurance.
• Meets new patients to introduce self and explain role.
• Demonstrates ability to establish priorities of care based on individual patient assessments.
• Demonstrates critical thinking and accountability in evaluating and implementing physician orders.
• Ensures timely nursing documentation with exceptional accuracy according to hospital policy and procedures.
• Maintains real-time nursing documentation.
• Maintains a positive, professional, and cooperative demeanor throughout all interactions.
• Maintains a calm demeanor during emergent or challenging behavioral situations with patients.

Patient Education

• Meets with patients and families to identify educational needs related to health promotion, maintenance, alterations in health status, disease processes, diagnostic testing, and interdisciplinary care.
• Educates patients and their families about health conditions, treatment plans, medications, and self-care techniques.
• Reassesses for understanding and re-educates as needed.
• Applies current nursing literature in teaching techniques and guiding standards of care in patient and family education.
• Serves as an expert patient educator for disease-based and clinic-based care teams.
• Documents patient/family/designee teaching and response appropriately.

Facilitation of Care

• Facilitates seamless transitions of care by coordinating referrals, scheduling follow-up appointments, and ensuring timely access to services.
• Communicates effectively with patients regarding test results, treatment plans, and follow-up care.
• Addresses patient concerns and provides support and guidance throughout their treatment journey.
• Anticipates changing needs of patients and families based on care plans and acts proactively to reduce delays in care, reduce financial toxicity, and increase patient satisfaction.
• Participates in interdisciplinary team meetings to discuss patient care.
• Collaborates with social workers, dietitians, and other healthcare professionals to address comprehensive needs of patients.
• Serves as a liaison to other departments and organizes interdepartmental projects.
• Participates in transitions of care planning.
• Documents plan of care reflective of collaborative practice with other healthcare team members.
• Supports prior authorization for medication and diagnostic tests.

Leadership & Professional Development

• Serves on nursing, hospital-wide, and unit-based committees that influence the delivery of patient care.
• Assists with developing and revising policies and procedures for nursing practice.
• Assists with implementing evidence-based practice in the unit.
• Works collaboratively on performance improvement system-wide.
• Demonstrates the nurse’s role as a member of the healthcare team and promotes accountability, responsibility, and commitment regarding patient care standards.
• Serves as a resource within specialty for all members of the healthcare team.
• Participates in orientation and other education programs as assigned.
• Serves as a preceptor and/or mentor for nursing students, clinical interns, and other healthcare professionals.
• Identifies opportunities for observation or clinical experiences.
• Remains current in research related to clinical nursing practices.
• Participates and contributes to staff meetings.

Compliance & Safety

• Maintains confidentiality of information.
• Sustains an understanding of regulatory requirements and accreditation standards.
• Monitors safety and departmental policies and procedures.
• Works with department managers, nurses, nursing leadership, and multidisciplinary representatives to identify and share safety best practices.
• Demonstrates an understanding of legal and regulatory issues (HIPAA, EMTALA, regulatory agencies, UC legal policies & procedures) impacting care delivery and reimbursement process.
• Utilizes MIDAS effectively to report safety concerns.
• Able to escalate appropriately.