RN Care Coordinator

About the role

The RN Care Coordinator triages patient care needs, provides clinical leadership to the clinic care team, coordinates patient care services, provides patient care and ensures timely access to care. Uses standardized, medical staff approved protocols to provide patient care, telephone triage, advice and health education for ancillary staff, clinic patients, and callers to the clinic. This position provides age-specific and developmentally appropriate nursing care and triage for neonate, infant, pediatric, adolescent, adult, and geriatric patients.

Responsibilities

• Triages patient care phone calls and walk-ins to clinic.
• Assess patients’ needs with triage procedure book on the phone to determine appropriate level of care.
• As appropriate, schedules appointments with providers.
• Using SBAR format, document in EMT patient chart.
• Triage walk-in patients for the level of care needed.
• Develops teaching plans for patients.
• Refills medications via standing order when appropriate.
• Performs duties as Clinic RN as needed
• Assesses and intervenes with appropriate care.
• Provides accurate and timely documentation.
• Provides safe and effective nursing care and support to the provider team.
• Delegates tasks to unlicensed care team as needed to implement care.
• Provides clinical leadership to clinic team to ensure age-specific, developmentally and culturally appropriate care is provided to patients.
• Ensures quality clinical service delivery at clinic.
• Problem solves with/for clinic team, removing barriers and facilitating collaboration of care.
• Participates in quality improvement work and development of protocols, procedures and policies.
• Provides health education to clinic team supporting growth and enhancing team performance.
• Serves as a role model, upholding high standards and consistently demonstrating the organization’s values and excellent customer service.
• Promotes a safe environment.
• Collaborates with health care team and patient/families for patient-focused care
• Collaborates with internal and external resources.
• Acts as a primary resource for patients.
• Works in collaboration with the provider team for patient-focused care and achievement of patient outcomes based on diagnosis and prognosis
• Provides comprehensive care coordination and utilization of resources to meet the patient’s health care needs.
• Identifies and resolves barriers to access care.
• Develops care plans and interventions, implements the plans and evaluates progress.
• Collects, prioritizes and synthesizes comprehensive information and data pertinent to patients’ health needs.
• Coordinates patient care for assigned practice team.

Requirements

• Current and unrestricted licensure as a RN in the State of Minnesota.
• Current BLS must be enrolled in NH+C RQI program and complete the requirements within 90 days of enrollment.
• Must remain current (complete quarterly assignments prior to the end of each calendar quarter)
• Three years of clinical experience in a clinical/patient care environment.
• Previous clinical leadership experience.
• Previous triage experience.
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.
• Excellent customer service skills.
• Demonstrated critical thinking and assessment skills.
• Strong organization, problem solving and decision-making skills.
• Ability to learn and use electronic health records and other computer programs

Skills