RN Call Center Nurse Per Diem - Remote

Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. You'll work alongside talented peers in a collaborative environment guided by diversity and inclusion while driving towards the Quadruple Aim. We empower you to live your best life at work and at home, advancing the health of your community while contributing new practice ideas and initiatives that could improve care for millions of patients.

Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we serve over 2.5 million patients, fostering a culture of caring for team members, patients, and communities.

About the role

This per diem position provides telephonic nursing assessment, evaluation, and advice to patients through established telehealth protocols with physician oversight. If you are located within a commutable distance to Torrance, CA, you will have the flexibility to work remotely.

Responsibilities

• Consistently exhibit behavior and communication skills demonstrating Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer.
• Perform comprehensive telephonic patient assessment, evaluation, and advice while meeting production standards.
• Follow established clinical protocols/guidelines and provide appropriate patient instructions.
• Direct patients to appropriate levels of care based on assessment within Optum's guidelines.
• Document authorizations for vendors and/or outside services as appropriate.
• Instruct patients on procedural preparations.
• Document and maintain records of telephonic interactions.
• Complete medical documentation of telephonic assessment and disposition in the Telehealth Record.
• Notify pharmacies of new prescriptions and authorizations of refills as ordered by the clinician or via pharmacy protocols.
• Translate oral information into concise and accurate written documentation using standard medical guidelines and abbreviations.
• Manage your own work queues.
• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures.
• Expedite emergency calls as needed.
• Access Language Line for non-English patients as needed.

Requirements

• Graduation from an accredited school of nursing.
• Active, unrestricted Registered Nurse license through the State of California.
• Residence in southern California.
• Basic Life Support for Healthcare Providers (AHA).
• ESI (Emergency Severity Index) Certification within 30 days of hire.

Qualifications

• BSN preferred.
• ACLS and PALS certification preferred.
• 2+ years of experience working as a Registered Nurse.
• Experience in ER, critical care, Pediatrics, or Med/Surg preferred.

Pay

The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment, determined by factors including local labor markets, education, work experience, and certifications.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).