RN Call Center Nurse - CA Remote

About the Role

Optum CA is seeking a Registered Nurse (RN) for our Call Center team in Torrance, CA. This position provides telephonic nursing assessment, evaluation, and advice to patients through established telehealth protocols with physician oversight. If you reside within a commutable distance to Torrance, CA, you will have the flexibility to work remotely.

Responsibilities

• Consistently exhibit behavior and communication skills demonstrating Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer.
• Perform comprehensive telephonic patient assessment, evaluation, and advice while meeting production standards.
• Follow established clinical protocols/guidelines and provide appropriate patient instructions.
• Direct patients to appropriate levels of care based on assessment within Optum's guidelines.
• Document authorizations for vendors and/or outside services as appropriate.
• Instruct patients on procedural preparations.
• Document and maintain records of telephonic interactions.
• Complete medical documentation of telephonic assessment and disposition in the Telehealth Record.
• Notify pharmacies of new prescriptions and authorizations of refills as ordered by the clinician or via pharmacy protocols.
• Translate oral information into concise and accurate written documentation using standard medical guidelines and abbreviations.
• Manage your own work queues.
• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures.
• Expedite emergency calls as needed.
• Access Language Line for non-English speaking patients as needed.

Requirements

• Graduation from an accredited school of nursing.
• Active, unrestricted Registered Nurse (RN) license through the State of California.
• Residence in Southern California.
• Basic Life Support for Healthcare Providers (AHA).
• ESI (Emergency Severity Index) Certification within 30 days of hire.

Preferred Qualifications

• BSN (Bachelor of Science in Nursing).
• ACLS and PALS certification.
• 2+ years of experience working as a Registered Nurse.
• Experience in ER, critical care, pediatrics, or med/surg.

Pay

The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment, depending on factors such as local labor markets, education, work experience, and certifications.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).