RN

About the role

The role provides professional nursing care for patients following established standards and practices, including triage and care coordination.

Responsibilities

• Efficiently triages patient needs via telephone and during visits to ensure appropriate timely access to care.
• Conducts post-discharge calls for patients experiencing a transition of care for identified populations.
• Documents clinical findings in a clear and concise manner according to IHA Policy.
• Utilizes critical thinking skills within the scope of licensure to assess patient needs and involve providers as appropriate.
• Enters orders (medication, laboratory, radiology, referrals) according to provider direction and state/local/nursing guidelines.
• Schedules patient appointments as applicable.
• Encourages patient portal usage and supports where needed.
• Provides scope-appropriate nursing education during all patient interactions.
• Consults with providers and other extended care team members to ensure quality patient care.
• Supports physician and advanced practice providers with indirect work according to protocol.
• Affirms patient medication list, completes medication reconciliation, and processes refill requests per protocol.
• Assesses patients for gaps in care for preventative and disease management needs.
• Ensures patient medical history is reviewed to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
• Aids patients with resources for social influences of health needs.
• Serves as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
• May perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
• Supports other offices, attends required meetings and training, and participates in committees as requested.
• Attends weekly patient care meetings and attends daily huddles as applicable.
• Assumes additional duties as required.

Qualifications

• Graduate of an accredited Registered Nurse program.
• Valid, unrestricted RN license in the State of Michigan.
• Valid CPR certification.
• 1-2 years of clinical experience in a medical or physician office preferred.

Skills

• Demonstrated competency in obtaining accurate patient vital statistics and patient health history.
• Basic knowledge and understanding of medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including electronic medical records, email, e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other office/practice sites and meeting and training locations.