DirectJobHub
Jobs · OTHR · Oregon

RMA Warranty Technician I - 1st Shift

SIG SAUER, Inc. · Tualatin, OR · 2 wk ago
On-siteOTHRFull-time

About the Company

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. With over 250 years of evolution, SIG SAUER blends American ingenuity, German engineering, and Swiss precision. The company is synonymous with industry-leading quality and innovation, serving the U.S. Military, global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. SIG SAUER also offers elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs over 3,400 people across sixteen U.S. locations and four global facilities, and is certified as a Great Place to Work™.

About the Role

The RMA Warranty Technician I collaborates with Customer Service, Product Line Management, Design Engineering, and Quality Teams to process, inspect, disposition, and report on customer returns. This position may also assist with general customer service follow-up, live fire testing, production, receiving, and shipping.

Responsibilities

  • Support full inspection, disposition, data recording, receiving, and shipping of product returns.
  • Provide technical assistance and issue resolution on SIG SAUER Electro-Optic products to create a win/win scenario for both the customer and SIG SAUER.
  • Enter warranty and order information into Oracle and/or Access databases and inform customers of repair processes, receiving, and shipping date projections as needed.
  • Answer incoming internal and external emails regarding product inquiries, warranty claims, and requests for replacement parts.
  • Perform work orders to transition finished goods to UD or -R usable/sellable part numbers.
  • Facilitate the Oregon Depot Repair Scrap Process.
  • Support live fire testing upon completion of compliance requirements.
  • Communicate clearly and concisely with Quality, Product Line Management, and Design Engineering personnel when trends or new product complaints/defects arise.

Requirements

  • High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
  • Minimum of 2-3+ years of experience in Technical / Customer Service or a Customer-Focused Sales environment. Practical experience in production and/or assembly will be considered.
  • Solid firearms knowledge or demonstrated aptitude; military experience a plus.
  • Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications.
  • Familiarity with binoculars, spotting scopes, riflescopes, red-dot sights, and rangefinders.
  • In-depth knowledge of customer service principles and best practices.
  • Strong interpersonal and troubleshooting skills.
  • Proficiency with MS Office applications.
  • Ability to work independently or as a member of a team.
  • Self-motivated with a strong work ethic and ability to work with little supervision.
  • Flexibility to take on additional tasks as requested.

Working Conditions

  • Regularly perform repetitive tasks.
  • Work is primarily standing (90%+ of the shift) except for lunch and break periods.
  • Shifts may be 8, 10, or 12 hours.
  • Exposure to a typical manufacturing environment with frequent standing, sitting, stooping/squatting, walking, and stair climbing.
  • Frequent lifting and/or moving of tooling, parts containers, and materials up to 40 pounds.
  • Must be able to reach with hands and arms, bend and kneel frequently (minimum 50% of the shift), and perform repetitive wrist, hand, elbow, shoulder, and ankle motions.
  • Must demonstrate proficient fine motor skills, including gripping, reaching, pulling, turning, and using tools to torque fixtures in various machinery or in the assembly, machining, or testing of parts.
  • Specific vision abilities required include close vision, distance vision, peripheral and depth perception, and the ability to focus on fine print.
  • Must wear required Personal Protective Equipment (PPE) where mandated.
  • Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. security mandates.

Similar jobs