RMA Technician

About the role

Sensus, a Xylem brand, is seeking an RMA Technician to support product testing, troubleshooting, and failure analysis for returned equipment at our Morrisville, NC location. This role collaborates with customers and internal teams to diagnose product issues, document findings, and assist with repair evaluations and reporting.

Responsibilities

• Test, diagnose, and evaluate returned products using standard engineering and troubleshooting techniques
• Hands-on hardware testing, failure analysis, repair support, and detailed reporting of findings
• Work closely with customers and internal teams to diagnose product issues

Requirements

• Average 2+ years of experience in a similar role
• Associate degree in Electrical Engineering Technology or related field preferred
• High School diploma with military electronics/avionics training or related experience considered
• Strong mechanical and electrical aptitude
• Experience troubleshooting and testing electronic equipment preferred
• Ability to use electrical testing equipment such as multimeters and oscilloscopes
• Experience with Microsoft Office applications
• Ability to read technical drawings, schematics, and assembly documentation
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work independently and in a collaborative team environment
• Hand soldering experience or IPC/JEDEC certification is a plus
• Ability to sit, stand, bend, and move throughout the facility as needed
• Ability to work safely in an office and lab environment

Qualifications

• High school diploma or equivalent
• Associate degree in Electrical Engineering Technology or related field preferred
• High school diploma with military electronics/avionics training or related experience considered
• Strong mechanical and electrical aptitude
• Experience troubleshooting and testing electronic equipment preferred
• Ability to use electrical testing equipment such as multimeters and oscilloscopes
• Experience with Microsoft Office applications
• Ability to read technical drawings, schematics, and assembly documentation
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work independently and in a collaborative team environment
• Hand soldering experience or IPC/JEDEC certification is a plus
• Ability to sit, stand, bend, and move throughout the facility as needed
• Ability to work safely in an office and lab environment

Skills

• Electrical Engineering
• Technical Troubleshooting
• Product Testing
• Documentation
• Team Collaboration

Benefits

• Health, Dental, and Vision insurance available on your 1st day of employment
• Generous retirement savings plan
• Generous PTO package and paid holidays
• Career progression and development plans
• Company wellness, rewards and recognition, and employee discount programs

Pay

The actual starting salary is based on factors such as skills, experience, location, and market conditions. The average salary range for this role is [insert actual range here].

Schedule

This position primarily works standard day shift hours in an office and lab environment with a regular 40-hour work week.